Field Operations Supervisor - Safety & Driver Performance

First Student, Inc.; New York (NY); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Career advancement opportunities

Positive and rewarding work env.

Supportive leadership team

Direct impact on student safety

Job summary

First Student is seeking a Field Supervisor to oversee daily transportation operations, monitor driver performance, and assist with safety compliance across our routes. You will investigate incidents, supervise loading at schools, and coordinate with district staff and leadership.

The role emphasizes strong communication, reliability, and the ability to work with drivers, customers, and union representatives while maintaining high safety standards.

Qualifications

• High school diploma or equivalent.
• 1-2 years of supervisory experience with hourly employees preferred.
• Computer skills, including working knowledge of Word, Excel, and PowerPoint.
• Basic knowledge of vehicle mechanical processes and maintenance.
• Ability to prioritize tasks and manage time effectively.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work with drivers, customers, senior leaders, client representatives, union officials, and the general public.
• Fluent in English.
• Ability to work extended hours, including weekends, as needed.
• Regular and consistent attendance and punctuality.
• Must have a working vehicle to travel within the service area as needed.

Responsibilities

• Monitor driver pre-trip and post-trip inspections and report equipment issues.
• Conduct driver road checks, including on-time performance, safe driving, bus stops, speeding, and railroad crossings.
• Observe drivers for work readiness, including uniform, safety vest, and appearance standards.
• Conduct safety contacts with drivers and correct safety violations as needed.
• Investigate incidents and accidents, including gathering facts and taking photos.
• Attend client or parent meetings related to driver performance and recommend corrective actions.
• Complete compliance activities, including MVRs, background checks, reports, route signs, GAP applications, and system updates.
• Supervise daily loading and unloading at schools.
• Support special events, including parking and loading/unloading coordination.
• Dispatch as needed and monitor on-time performance.
• Assist management with driver interviews.
• Complete additional duties as assigned.

Skills

Supervisory experience

Communication skills

Time management

Driver safety knowledge

Customer interaction

Travel readiness

English proficiency

Team coordination

Tools

Word

Excel

PowerPoint

Job description

First Student is seeking a Field Supervisor to oversee daily transportation operations, monitor driver performance, and assist with safety compliance across our routes. You will investigate incidents, supervise loading at schools, and coordinate with district staff and leadership.

The role emphasizes strong communication, reliability, and the ability to work with drivers, customers, and union representatives while maintaining high safety standards.