Field Operations Supervisor: Lead On‑Site Teams

Velocity; Holland (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO & Paid Holidays

401K – with Employer Match

Company provided Life Insurance

Short/Long-Term Disability

Supplemental Benefits Available

Job summary

Velocity MSC is seeking a Field Ops Supervisor (Holland, OH) to lead the daily GGE-Field Operations team, coordinate VFT preparation and onboarding, and manage travel for project jobs. You will also handle escalations, policy enforcement, and KPI tracking to ensure timely field delivery.

The role requires an associate degree in management or equivalent, 2+ years scheduling on-site resources, and 1+ year supervisory experience.

Qualifications

• Associate degree in Management or equivalent management training.
• 2+ years scheduling on-site resources (preferred).
• 1+ year experience as a team lead or equivalent supervisory experience (preferred).
• Strong customer service and problem-solving skills.
• Strong attention to detail with a focus on work quality.
• Demonstrated sound judgment, professionalism, and ability to handle confidential information.
• Self-motivated, focused, and able to work independently.
• Excellent written and verbal communication skills.
• Highly proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with all technologies used by Velocity and its customers.
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Responsibilities

• Guide and manage the daily work of the GGE-Field Operations team and act as the Manager’s proxy in internal and external meetings.
• VFT Preparation & Onboarding
• VFT onboarding and coordination of technical and job-specific training.
• Scheduling & Travel
• Schedule VFTs for project jobs and manage all travel preparation to ensure VFTs arrive on-site as required.
• Escalations & Issue Management
• Manage and respond to escalations related to the Field Operations team.
• Handle on-site job‑execution escalations for both project and non‑project jobs, including but not limited to Delayed check‑ins, Missing or needed materials, Support resources not available, Shipping label required, Travel issues
• Paycor (payroll) & HR Escalations
• Process Improvement & Documentation
• Track, analyze, and understand all GGE-Field Operations business metrics and KPIs; report findings and recommend improvements.
• Maintain and enforce all GGE-Field Operations guidelines, rules, and policies.
• Serve as backup for other Supervisors as assigned.
• Attend and lead meetings as the Manager’s proxy; collaborate with peers, vendors, and stakeholders to coordinate work.
• Perform other duties as assigned.

Skills

Customer service

Scheduling & dispatch

Leadership

MS Office (Outlook, Excel)

Communication skills

Problem solving

Team coordination

Self-motivation

Education

Associate degree in Management or equivalent

2+ years scheduling on-site resources

1+ year supervisory experience

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

Velocity MSC is seeking a Field Ops Supervisor (Holland, OH) to lead the daily GGE-Field Operations team, coordinate VFT preparation and onboarding, and manage travel for project jobs. You will also handle escalations, policy enforcement, and KPI tracking to ensure timely field delivery.

The role requires an associate degree in management or equivalent, 2+ years scheduling on-site resources, and 1+ year supervisory experience.