Field Operations Supervisor — Evening/Night Dispatch

City of Richmond, Virginia; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond Department of Public Utilities – Field Operations is seeking a qualified Field Operations Coordinator Supervisor to supervise staff in the Field Operations Logistics Center. The selected candidate will manage dispatch, scheduling, and performance for emergency and non-emergency work orders.

The position requires working the 4:00 pm to 12:00 am shift, overtime including weekends and holidays, and on-call duty for severe weather or disasters.

Qualifications

• Associate degree in logistics or communications, or equivalent training/education.
• Four years of experience in related field.
• Equivalent combination of training and experience may be used.

Responsibilities

• Schedule and assign work to crews for emergency and non-emergency needs.
• Monitor workload, overtime, and performance to ensure timely work order completion.
• Coordinate with other City departments or agencies for safety and resources.
• Disseminate accurate information to internal and external customers.
• Train new employees and participate in hiring/discipline decisions; conduct evaluations.
• Generate routine reports; develop policies and procedures for dispatch personnel.

Skills

Scheduling staff

Customer service

Leadership

Problem solving

Emergency communications

Education

Associate degree in logistics or communications

Tools

Microsoft Office Suite

Service Suite

CISProd

Cisco Finesse

Job description

The City of Richmond Department of Public Utilities – Field Operations is seeking a qualified Field Operations Coordinator Supervisor to supervise staff in the Field Operations Logistics Center. The selected candidate will manage dispatch, scheduling, and performance for emergency and non-emergency work orders.

The position requires working the 4:00 pm to 12:00 am shift, overtime including weekends and holidays, and on-call duty for severe weather or disasters.