Program & Operations Lead - Utilities (Gas & Water)

City of Richmond, Virginia; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The Department of Public Utilities at the City of Richmond, Virginia seeks a Program and Operation Supervisor to oversee multiple Gas and Water Field Supervisors and daily 24/7 operations. You will supervise staff, manage performance, and drive improvements in customer service and billing accuracy.

Qualifying candidates have a bachelor’s degree and several years of related experience, with the ability to obtain Operator’s Qualification within a year.

Qualifications

• Bachelor's degree in business or public administration or related field.
• Four years of journey-level professional experience in the area.
• Experience managing operations in a unionized environment.
• Ability to obtain Operator's Qualification (OQ) within 12 months.

Responsibilities

• Establish and maintain relationships to enhance operations of Customer Service Division.
• Enhance meter reading efficiency and manage long-term meter accuracy.
• Improve customer service processes for timely and accurate billing.
• Lead change initiatives and supervise frontline staff.
• Use data to develop dashboards and drive decisions.
• Provide guidance on policies and procedures at city and department levels.
• Assist supervisors with field work and manage emergencies and inspections.

Skills

Customer Service

Leadership

Data dashboards

Safety compliance

Training

Education

Bachelor's degree

Tools

Office software

Job description

The Department of Public Utilities at the City of Richmond, Virginia seeks a Program and Operation Supervisor to oversee multiple Gas and Water Field Supervisors and daily 24/7 operations. You will supervise staff, manage performance, and drive improvements in customer service and billing accuracy.

Qualifying candidates have a bachelor’s degree and several years of related experience, with the ability to obtain Operator’s Qualification within a year.