Field Operations Supervisor

Race Communications; Merced (CA); On-site; USD 75,000 - 100,000; Full time

Job summary

As a Field Operations Supervisor at a leading telecommunications provider, you will oversee daily field operations, manage technical teams, and ensure exceptional customer service. This full-time position is ideal for candidates with extensive experience in telecom operations and supervisory roles, looking to contribute to the success of a dynamic team. Benefit from comprehensive employer-paid health coverage and a supportive work environment.

Benefits

100% Employer-paid medical, dental, vision, and life insurance

401(k) with 100% Employer match up to 4%

Generous paid time off including sick, vacation, and holiday pay

Free high-speed internet and phone service

Qualifications

• Minimum of 5 years of experience in telecommunications field operations.
• At least 2 years in a supervisory role.
• A valid driver's license is required.

Responsibilities

• Oversee day-to-day operations and ensure effective service delivery.
• Manage and mentor a team of field technicians.
• Coordinate field operations with the Dispatch Manager.

Skills

Leadership

Problem Solving

Technical Knowledge

Customer Service

Communication

Education

High School Diploma or equivalent

Tools

Salesforce

MS Office

Job description

Job Title: Field Operations Supervisor

Classification: Full-Time, Non-Exempt, At-Will

Reports to: Field Operations Manager

Department: Customer Support

Location: Onsite: Merced, CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required.

Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at Race.com or contact our recruiting team directly.

About Us

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary

The Field Operations Supervisor is responsible for overseeing and coordinating the day-to-day operations of field technicians and ensuring the efficient and effective delivery of field services, including installation, maintenance, and repair of telecommunications equipment. This role requires strong leadership, technical knowledge, and excellent problem-solving skills to ensure efficient and effective field operations.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications And Experience

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• Minimum of 5 years of experience in telecommunications field operations, with at least 2 years in a supervisory role
• Solid understanding of telecom networks, equipment, and technologies, including fiber optics, copper, wireless systems, and related infrastructure
• Proficient in Salesforce with experience in managing and utilizing CRM systems for field operations and data management
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable
  
  
  

Skills

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
  
  
  

Essential Duties And Responsibilities

Team Leadership and Management:

• Leads, motivates, and supervises a team of field technicians, providing guidance, support, and mentorship to foster a cohesive and productive work environment
• Conducts regular performance evaluations, sets clear performance goals, and provides constructive feedback to enhance team members' skills and performance
• Promotes teamwork, collaboration, and a strong work ethic to ensure the team's success in achieving operational objectives
  
  
  

Field Operations Management

• Oversees the planning and execution of field service activities, ensuring optimal resource allocation, efficient routing, and adherence to service schedules
• Coordinates with the Dispatch Manager to receive work orders and schedule field technicians for service installations, repairs, and maintenance tasks
• Monitors and manages field technicians' daily progress, providing support and resolving any challenges that may arise
  
  
  

Quality Assurance And Compliance

• Ensures that all field operations comply with company policies, safety guidelines, and industry regulations
• Conducts regular inspections and audits of field work to assess compliance, quality of service, and adherence to standard operating procedures
• Implements corrective actions and training programs as needed to maintain high-quality service standards
  
  
  

Technical Support And Expertise

• Provides technical guidance and expertise to field technicians, assisting in complex installations, repairs, and troubleshooting activities
• Stays up-to-date with industry advancements and emerging technologies, sharing knowledge with the team to enhance their skills and efficiency
  
  
  

Customer Relations

• Collaborates with the Customer Support team to address customer inquiries, concerns, and escalations related to field operations
• Ensures exceptional customer service delivery, resolves customer issues promptly, and strives to exceed customer expectations
  
  
  

Reporting And Analysis

• Generates regular reports on field operations performance, including key metrics, productivity, and service level achievements
• Analyzes data to identify trends, operational inefficiencies, and areas for improvement, implementing action plans accordingly
  
  
  

Equipment Operations And Site Maintenance

• Operates mechanized equipment such as a bucket truck, excavators, and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders-Aerial ONLY
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
• Bucket Truck: 350-pound manufacturers maximum load capacity
• Ladders: 300-pound manufacturers maximum load capacity
  

Vehicle Maintenance And Travel

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
  
  
  

Safety Awareness And Compliance

• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
• Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained
  
  
  

Supervisory Responsibilities

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Provides direct supervision and support to employees regarding team-related issues across various practices within the department, ensuring compliance with organizational policies and relevant laws and regulations
• Lead and motivate team members to achieve goals, set performance standards, and provide constructive feedback through regular evaluations
• Oversee the accurate and timely submission of timecards, ensuring compliance with payroll deadlines, while addressing discrepancies or issues
• Identify training needs and facilitate professional development to enhance team skills and performance
• Address conflicts and resolve interpersonal issues within the team, fostering a positive work environment
• Manage resources effectively, ensure the team has the necessary tools to succeed, and track progress towards clear, aligned objectives
• Ensure compliance with company policies, procedures, and regulatory requirements, while keeping communication open and transparent with team members
• Report team performance and project updates to upper management, making adjustments as needed to meet targets
• Supervisory responsibilities may include direct supervision of subordinates, along with participating in the hiring process but does not have final authority on hiring or termination decisions, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
  
  
  

As Part Of Our Team, You Will Enjoy

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Free Race highspeed internet and phone service where available
  
  
  

All offers of employment are contingent until all pre-employment requirements are met. These requirements may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Incoming employees will participate in our Speedway to Success onboarding and orientation program and may be required to travel to an onboarding location other than their designated worksite for the first day. Remote employees may be required to attend in-person orientation and collect their assigned equipment on their first day. Further information will be provided closer to the hire date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

To arrange reasonable accommodation(s) for qualified individuals with disabilities, please contact Recruiting (recruiting at race dot com) to initiate the interactive process.

Updated: 06/2025