Field Operations Supervisor

Ultimate Impression Carolinas; Charlotte (NC); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Performance-based quarterly bonus

Uncapped commission opportunities

401(k) with company match

Vision insurance

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Earned Wage Access Program

Company-provided training

Company Vehicle, gas, laptop and phone

Résumé du poste

Ultimate Impression is seeking a Field Operations Supervisor to lead the Charlotte, NC territory, directing field operations for model homes, sales offices, and corporate facilities. You will manage teams and independent contractors, optimize schedules, and ensure top-tier service across multiple locations.

The role requires 3+ years in field operations or service management, strong leadership, and excellent time-management skills.

Qualifications

• Leadership and people-management experience in field operations.
• Strong communication and organizational skills.
• Valid driver’s license with clean driving record is required.

Responsabilités

• Oversee daily field operations for multiple locations within the Charlotte territory.
• Create and adjust weekly schedules to ensure service at all locations.
• Conduct regular quality inspections of model homes and facilities.
• Build relationships with home builders and customer representatives.
• Resolve customer concerns promptly while maintaining service excellence.
• Coordinate recurring maintenance services and manage routing for efficiency.
• Onboard new locations into existing service routes and monitor productivity.

Connaissances

Leadership

People management

Communication

Organization

Time management

Problem solving

Valid driver’s license

Formation

Bachelor's degree or equivalent leadership experience

Description du poste

Ultimate Impression has been in business since 2007. We are a professional cleaning company that works exclusively with residential home builders across North and South Carolina. With teams based in Charlotte, Raleigh, and the Greenville area, we specialize in maintaining model homes and inventory homes so they always look showroom-ready for homebuyers.

Build Your Career with a Growing Company

Are you a hands-on leader who enjoys managing people, building customer relationships, and making sure every detail is executed flawlessly?

We’re looking for a Field Operations Supervisor to lead our Charlotte, NC territory and oversee field operations for model homes, sales offices, and corporate facilities. This is an excellent opportunity for an experienced field leader who thrives in a fast-paced environment and wants to grow with a rapidly expanding company.

Job Type: Full-Time | Exempt

If you’re organized, customer-focused, and enjoy leading teams while developing business relationships, we’d love to meet you.

What We Offer

• $50,000–$60,000 annual base salary
• Performance-based quarterly bonus
• Uncapped commission opportunities
• 401(k) with company match
• Vision insurance
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Earned Wage Access Program
• Company-provided training
• Company Vehicle, gas, laptop and phone
• Advancement opportunities with a fast-growing organization

What You'll Do:

As the Field Operations Supervisor for the Charlotte territory, you'll oversee the daily operations of multiple customer locations while ensuring exceptional service and quality standards.

Your responsibilities include:

• Manage and lead field employees and independent contractors throughout the Raleigh territory
• Create and adjust weekly schedules to ensure every customer location is serviced on time
• Conduct regular quality inspections of model homes, sales offices, and commercial properties
• Build strong relationships with home builders and customer representatives
• Quickly resolve customer concerns while delivering outstanding service
• Coordinate recurring maintenance services, including carpet cleaning, HVAC filter replacement, light bulb changes, and other scheduled work
• Evaluate and onboard new customer locations into existing service routes
• Update routing and scheduling software for maximum efficiency
• Assign work orders and monitor productivity
• Ensure company quality standards are consistently met or exceeded
• Manage inventory and distribute cleaning supplies and equipment
• Approve and verify employee time records
• Coach, mentor, and develop team members
• Support business growth by identifying additional service opportunities within existing accounts

We're Looking For Someone Who Has

• 3+ years of field operations, facilities management, or service management experience
• Experience supervising multiple employees or contractors
• Strong leadership and communication skills
• Excellent organizational and time management abilities
• Ability to prioritize multiple projects in a fast-paced environment
• Experience scheduling employees across multiple job sites
• Strong problem-solving and decision-making skills
• Valid driver's license with a clean driving record
• OSHA knowledge is a plus

Preferred Qualifications

• Bachelor's degree or equivalent leadership experience
• 3+ years managing field teams in a service-based business
• Experience working with home builders, commercial cleaning, facilities management, landscaping, maintenance, hospitality, or similar industries

Why Join Us?

We're not a large corporation where you're just another employee. We're a growing company where strong performers are recognized, rewarded, and promoted.

This role offers real opportunities to increase your income through bonuses and commissions while advancing into higher levels of leadership as we continue to expand.

If you're looking for a position where you can make an immediate impact, lead a great team, and build a long-term career, we encourage you to apply today.

Work Location: Charlotte, NC Territory (Travel throughout assigned territory required.)