Field Operations Specialist – Leadership Development Opportunity

Home Instead - Nashville; Brentwood (TN); On-site; USD 63,000 - 77,000; Full time

Job summary

Home Instead is seeking a Field Operations Specialist to strengthen operations and develop leaders across 15 locations. You will travel 85-95% to sites, partnering with executives and General Managers, and stepping into temporary leadership roles as needed.

This developmental role offers growth toward future GM opportunities and requires hands-on field work, strong coaching, and a focus on standardizing training and operations across locations.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Experience leading operations across multiple sites or locations.
• Strong coaching and development skills.

Responsibilities

• Develop leaders by training, coaching, and supporting General Managers and key team members.
• Travel to branches to identify opportunities, troubleshoot, and improve performance.
• Serve as Acting General Manager during vacancies and oversee daily operations.
• Implement standardized training, procedures, and leadership best practices across locations.
• Build relationships with local teams and provide practical coaching to achieve goals.
• Monitor training milestones and branch transitions, reporting progress to leadership.

Skills

Leadership

Coaching

Communication

Problem solving

Adaptability

Education

Bachelor's degree or equivalent experience

Job description

Field Operations Specialist - Leadership Development Opportunity

Home Instead® | We Care Senior Care

$70,000 annually | Brentwood, TN | 85-95% Travel

Ready to take your leadership career to the next level?

Are you a hands-on operations professional who enjoys developing people, solving challenges, and making a meaningful impact? Do you thrive in a fast-paced environment where every day brings new opportunities?

Home Instead® is seeking a Field Operations Specialist to help strengthen operations and develop leaders across our 15 locations.

This is an exciting opportunity for someone who enjoys being in the field, working alongside teams, and helping businesses succeed. You'll partner directly with our Vice President, support General Managers, and step into temporary branch leadership assignments when needed.

For the right candidate, this role offers a valuable development path toward future consideration for a General Manager position.

What You'll Do

• Develop Leaders: Partner with the Vice President to train, coach, and support new and developing General Managers and other key team members.
• Strengthen Branch Operations: Travel to our locations to identify opportunities, troubleshoot challenges, and help teams improve performance.
• Step Into Leadership: Serve as Acting General Manager during temporary leadership vacancies, overseeing daily operations and supporting employees and clients.
• Drive Consistency: Help implement standardized training, operating procedures, and leadership best practices across locations.
• Support Team Success: Build relationships with local teams, provide practical coaching, and help leaders achieve their goals.
• Monitor Progress: Track training milestones, operational improvements, and branch transitions while keeping the Vice President informed.

What We’re Looking For

We're seeking a motivated, adaptable leader who can quickly build trust, assess business needs, and turn challenges into opportunities.

Ideal qualifications include:

• Bachelor's degree in business or a related field, or equivalent professional experience.
• Leadership or operations experience in home care, senior services, multi-location operations, or another service-oriented industry.
• Experience coaching, training, and developing employees or management teams.
• Strong business acumen, including an understanding of financial performance and P&L management.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to work independently, adapt quickly, and lead confidently in unfamiliar environments.
• Strong organizational skills and the ability to balance competing priorities.
• Valid driver's license and ability to meet company driving requirements.
• Willingness and ability to travel 85-95% of the time, including frequent overnight stays.

Why Join Home Instead?

At Home Instead, we’re passionate about enhancing the lives of aging adults and supporting the people who care for them.

Our Core Purpose is To Teach Others About Love (v.), and we bring that purpose to life through patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment.

In this role, you’ll enjoy:

• Competitive salary: $70,000 annually.
• Leadership development: Direct exposure to executive leadership and hands-on General Manager responsibilities.
• Career growth potential: An opportunity to develop the skills and experience needed for future consideration as a General Manager.
• Variety and impact: Work with different teams, locations, and operational challenges.
• Meaningful work: Help strengthen a growing organization dedicated to serving seniors and their families.

Position Details

Location: Brentwood, Tennessee (home base)

Travel: Approximately 85-95%, including overnight travel across our 15 locations.

Reports to: Vice President

Employment Type: Full-time

Compensation: $70,000 annually

This is a developmental position. Future advancement to General Manager is based on demonstrated performance, qualifications, business needs, and available opportunities; promotion is not guaranteed.

WCSC Tennessee, LLC d/b/a Home Instead is an independently owned and operated Home Instead franchise.