Field Operations Specialist

Innovee Consulting LLC; New York (NY); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Innovee Consulting LLC is seeking a Field Operations Specialist to manage IT Technology Rooms (MDF, IDF, Datacenter) in New York. The role requires coordinating hardware deployment, maintenance, and replacements across multiple NYC sites.

You will work with infrastructure teams and vendors to ensure uptime and asset integrity. The position involves hands-on hardware handling, network patching, and device commissioning, with travel across ACS sites as needed.

Qualifications

• 5 years proven experience in Field Operations in Information Technology.
• Experience managing MDF and IDF technology rooms.
• Excellent interpersonal and communication skills.
• Ability to multitask in a high-paced environment.
• Ability to travel between ACS NYC sites as needed.

Responsabilités

• Validate daily operations of IT equipment in offices across the boroughs.
• Install and configure UPS and PDU for hardware.
• Maintain inventory of hardware in IT Operations Rooms.
• Coordinate with vendors for equipment deliveries and replacements.
• Rack and stack servers, switches, routers and wireless APs.
• Perform commissioning of UPS, PDU, and environmental sensors.
• Patch networks and complete circuit cutovers with various teams.
• Un-rack retired hardware and support decommissioning.

Connaissances

Field Operations IT

MDF/IDF management

Vendor management

Team player with customer focus

Strong communication

Lift up to 50 lbs

Travel between sites

Outils

MS Office

Project

PowerPoint

Visio

MS Teams

PPM

SharePoint

Description du poste

Role: Field Operations Specialist - Queens

Location: New York, NY

Duration: Long Term

Job Description

Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:

• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
• Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment
• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough
• Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough
• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement
• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
• Perform Hardware Equipment Replacement for failed components in coordination with ACS Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)
• Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required
• Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)
• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)
• Completing Circuit Cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups
• Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management

Technical Skills

• Preferably 5 years proven experience as Field Operations in Information Technology
• Experience in managing MDF and IDF technology rooms
• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)
• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems
• Excellent interpersonal and communication skills
• Ability to multitask and perform in a high-paced/high-pressure environment
• Ability to work independently or within a group to solve complex problems.
• Strong team player with service-oriented attitude and customer focus
• Vendor management skills
• Must be able to lift and move equipment weighing up to 50lbs
• Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Children s Center and 2 Secure Detention Center facilities