Field Operations Specialist IT Infrastructure (ONSITE) Managing IT Technology Room

Donnelly-; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Donnelly- in New York City (Queens) seeks a Field Operations Specialist to manage IT Technology Rooms (MDF, IDF, Datacenter) for the ACS client. This is a 12+ month, fully onsite assignment with no remote work and a 35-hour work week.

Responsibilities include daily operations validation, UPS/PDU installations, inventory control, rack/stack, and cross-team coordination with NYC OTI and client infrastructure groups. Travel to 37 client sites in NYC is required.

Qualifications

• 5+ years proven Field Operations IT experience.
• Experience managing MDF/IDF technology rooms.
• Proficient with Windows Servers, VMware, Cisco gear.
• Strong communication and vendor management skills.

Responsibilities

• Manage IT Technology Rooms (MDF/IDF/Datacenter) across assigned locations.
• Install, configure UPS and PDU for hardware readiness.
• Maintain inventory of hardware in IT Operations Rooms.
• Rack and stack servers, switches, routers, and appliances.
• Perform commissioning of UPS, PDU, and environmental monitors.
• Patch network connections and coordinate circuit cutovers.
• Coordinate decommissioning with Infra/Asset teams.

Skills

Field Ops exp

MDF/IDF mgmt

MS Office suite

Windows/VMware

Cisco gear

Vendor mgmt

Tools

MS Project

Visio

SharePoint

PPM

Job description

Our New York City (QUEENS) government client is looking for a FULLY ONSITE Field Operations Specialist to manager the IT Technology Rooms. This is 12+months and start date is December 1st.

Normal Business Days/Hours: Monday – Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week. This is a fully (100%) onsite position. NO REMOTE WORK!

The Administration for Children's Services (Client) Office of Information Technology seeks Field Operations Specialist who will be responsible for managing IT Technology Rooms (MDF, IDF, Datacenter).

Background

Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:

• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
• Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment
• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations
• Rooms in offices located across the assigned Borough
• Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough
• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement
• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
• Perform Hardware Equipment Replacement for failed components in coordination with Client Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)
• Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required
• Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)
• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)
• Completing Circuit Cutovers in coordination with NYC OTI and Client Infrastructure Network and Telecom Groups
• Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management

Vendor Qualifications

• Preferably 5 years proven experience as Field Operations in Information Technology
• Experience in managing MDF and IDF technology rooms
• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)
• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears,
• Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems
• Excellent interpersonal and communication skills
• Ability to multitask and perform in a high-paced/high-pressure environment
• Ability to work independently or within a group to solve complex problems.
• Strong team player with service-oriented attitude and customer focus
• Vendor management skills
• Must be able to lift and move equipment weighing up to 50lbs
• Must be able to travel as needed between 37 Client sites in NYC 5 Boroughs including 24x7x365 sites Children's Center and 2 Secure Detention Center facilities