Field Operations Scheduler — Install & Dispatch (Telecom)

GFiber; Austin (TX); On-site; USD 59,200 - 65,100; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

GFiber, an Alphabet company in Austin, Texas, is hiring an Install Services Scheduler to oversee the installation and servicing of their internet services. The role involves optimizing schedules, maintaining routing logic, and managing customer interactions. Ideal candidates should have experience in telecommunications and dispatch services.

With a commitment to equal opportunity employment, GFiber values a diverse workforce and offers a supportive, inclusive environment for all employees.

Qualifications

• 1 year in Telecommunications or fulfillment related services.
• 1 year experience managing relationships with contractors and vendors.
• Ability to work non-standard hours including nights and weekends.

Responsibilities

• Create daily schedules/routes for installation and repair work.
• Maintain routing logic and escalate issues as needed.
• Communicate effectively with internal and external stakeholders.

Skills

Telecommunications experience

Field services dispatch

Client service skills

Tools

Google Workspace

Oracle Field Services Cloud (OFSC)

Salesforce applications (FSL)

Job description

GFiber, an Alphabet company in Austin, Texas, is hiring an Install Services Scheduler to oversee the installation and servicing of their internet services. The role involves optimizing schedules, maintaining routing logic, and managing customer interactions. Ideal candidates should have experience in telecommunications and dispatch services.

With a commitment to equal opportunity employment, GFiber values a diverse workforce and offers a supportive, inclusive environment for all employees.