Field Operations Regional Manager - Mid Central Region Territory

Adaptec Solutions, LLC; Urbandale (IA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Generous paid time off (PTO)

11 paid company holidays

Health plans including dental and vision

HSA/FSA accounts

Generous 401(k) match

Disability coverage

Education assistance

Job summary

A technology solutions company based in Iowa is seeking a Field Operations Regional Manager to oversee service execution and technician performance. This role involves both leadership and hands-on technical support, managing field technicians and ensuring high customer satisfaction across the territory. Candidates should possess a minimum of five years of field service experience and a two-year technical degree. The position offers competitive compensation and an array of benefits including PTO, health insurance, and a strong 401(k) match.

Qualifications

• Minimum five years of industrial field service experience.
• At least 2 years leading technical teams.
• Strong technical knowledge in material handling systems.

Responsibilities

• Lead operations in the assigned territory ensuring high-quality service.
• Manage and develop Field Operations Technicians.
• Drive a safety-first culture and ensure compliance.

Skills

Leadership skills

Technical troubleshooting

Customer service orientation

Operational excellence

Communication skills

Education

Two-year technical degree in Automation Maintenance

High School Diploma or GED

Tools

Microsoft Office

ERP systems

Job description

Field Operations Regional Manager – Mid Central Region Territory

Adaptec Solutions – Urbandale, IA 50323

Salary: $125,000.00 – $140,000.00 USD / YEAR

Position: Field Operations Regional Manager – Mid Central Region Territory

Location: Mid Central Region Territory

Employment Type: Full time

Travel: Up to 75% travel, most travel is within home territory, however occasional travel is required outside of home territory including to company HQ.

Manages Others: Yes position includes 8-10 reports based on territory

Education: Two-year technical degree in Automation Maintenance, Electrical Technology, Mechanical Technology is preferred; HSD/GED is required.

Experience: Minimum five years working with material handling systems such as conveyors, hoists, cranes, palletizers, robotics, or related automated equipment; at least 2 years leading related technical teams.

About This Opportunity

Reporting to the Director of Field Operations, this role is the operational backbone of your assigned territory. As a Regional Field Service Manager, you’re not just running a team - you’re shaping the customer experience, developing our technicians, and stepping in hands‑on when the job demands it. Think 70 percent leadership, 30 percent boots‑on‑the‑ground technical support.

This role must be based within the region you lead. You’ll serve as the primary point of accountability for service execution, technician performance, safety culture, and customer satisfaction across your territory.

You’ll directly manage the Field Operations Technicians assigned to your region, working cross‑functionally with Field Operations leadership, Strategic Accounts, and National Accounts to keep a pulse on upcoming work, in‑progress projects, customer escalations, and new service opportunities. You’ll also collaborate closely with other Regional Managers to share resources and ensure optimal utilization across the network.

Your Focus Areas

• Leading the operational execution of field service within your region
• Building and sustaining a world‑class customer experience
• Coaching and developing technicians, including identifying training needs
• Providing hands‑on technical leadership at key customer sites
• Driving a culture of safety and accountability across your team

What You’ll Do

Leadership & Team Management

• Lead day‑to‑day field operations within your assigned territory, ensuring high‑quality and timely service execution.
• Coach, mentor, and support the development of Field Operations Technicians, including performance management, skills development, and readiness for complex customer work.
• Partner with HR and the Training team to continuously strengthen technician onboarding, upskilling, and curriculum effectiveness.
• Participate in interviewing and selecting candidates for open technician roles to ensure high‑quality hiring decisions.
• Manage timecards, PTO approvals, and scheduling to maintain continuous customer coverage and team utilization goals.

Technical Leadership

• Serve as the technical escalation point for your region, providing hands‑on troubleshooting, diagnostics, and support when needed.
• Assist new or developing technicians at customer sites to build confidence, accelerate readiness, and reinforce best practices.
• Ensure technicians have the tools, resources, and training needed to execute work safely and effectively.

Customer Experience & Territory Management

• Maintain visibility into all active service activities within your territory, especially down‑equipment situations, ensuring rapid response and proactive communication.
• Act as a primary liaison for customer meetings, escalations, site visits, inspections, and service reviews.
• Support administrative staff by providing accurate details needed for quotes related to training, repairs, inspections, and PM services.
• Collaborate with other Regional Field Managers to share technicians and resources across territories as workload and customer needs shift.

Safety Leadership

• Drive a safety‑first culture by leading safety meetings, delivering toolbox talks, and submitting weekly Safety Observation Reports (SORs).
• Ensure all technicians remain compliant with customer‑specific safety requirements and internal safety protocols.

Operational Excellence

• Maintain team utilization above 85 percent while balancing customer expectations and technician workload.
• Monitor field performance metrics, customer feedback, and service trends to identify improvement opportunities.
• Ensure accurate documentation, reporting, and communication across all service activities.

What You Bring

• Minimum five years of related industrial field service experience (electro‑mechanical troubleshooting and repair, electrical system troubleshooting and repair, automation troubleshooting and repair).
• Two‑year technical degree in Automation Maintenance, Electrical Technology, Mechanical Technology is preferred; HSD/GED is required.
• At least 2 years leading related technical teams.
• Strong background training or developing technical employees, including leading complex or multi‑system projects.
• Minimum five years working with material handling systems such as conveyors, hoists, cranes, palletizers, robotics, or related automated equipment.
• Field‑based experience is strongly encouraged.

Skills & Characteristics

• Strong understanding of field service operations, customer requirements, and technician development needs.
• Proficiency in Microsoft Office and experience using ERP systems and standard reporting tools.
• Deep technical knowledge of material handling equipment, preventive maintenance, OSHA requirements, and troubleshooting best practices.
• Able to read and interpret schematics, drawings, specs, and work instructions.
• Excellent communication skills with ability to support, challenge, and coach diverse teams.
• Strong analytical, decision‑making, conflict‑resolution, and problem‑solving skills.
• Highly organized with the ability to manage multiple priorities in a fast‑moving field environment.
• Detail oriented and committed to maintaining accurate documentation and training records.

In compliance with pay transparency requirements, the wage range for this role is $125,000.00 – $140,000.00/yr. This rate range is a national range; compensation will be based on location and skill set. When extending an offer, Adaptec Solutions considers factors including but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, generous health plans, dental and vision insurance, HSA/FSA accounts, generous 401(k) match with immediate vesting, short‑term/long‑term disability coverage and basic life/AD&D insurance and education assistance.

Adaptec Solutions, LLC is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Equal Opportunity Employer, including disabled and veterans.