Field Operations Program Manager - Recycling & Refuse

Montgomery Co; Wheaton (MD); On-site; USD 86,000 - 137,000; Full time

Job summary

Montgomery County Department of Environmental Protection in Wheaton, MD seeks a Program Manager II (Field Operations) to oversee the recycling and refuse services for single-family homes and townhomes. The role coordinates field inspectors, monitors contractor performance, and ensures timely responses to resident service requests.

The candidate will manage budgets, develop performance metrics, and liaise with multiple county sections to maintain high program standards.

Qualifications

• Five years of professional experience overseeing weekly residential recycling or refuse collection services.
• Bachelor’s Degree from an accredited college or university.
• Valid Class C driver’s license.
• Experience in contract management and overseeing contractor performance.
• Ability to communicate clearly to diverse audiences.

Responsibilities

• Supervise the Field Operations team and assign work, provide instructions, and review performance.
• Coordinate with County-contracted providers to ensure compliance and service quality.
• Oversee vehicle inspections and update routes to maintain efficiency.
• Respond to resident inquiries and coordinate with contractors on issues.
• Develop reports for management and monitor budget targets.

Skills

Waste management

Contract management

Statistics

Budget tracking

Customer service

MS Office

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Montgomery County Department of Environmental Protection in Wheaton, MD seeks a Program Manager II (Field Operations) to oversee the recycling and refuse services for single-family homes and townhomes. The role coordinates field inspectors, monitors contractor performance, and ensures timely responses to resident service requests.

The candidate will manage budgets, develop performance metrics, and liaise with multiple county sections to maintain high program standards.