Field Operations Manager, Special Programs (Healthcare)

Elevance Health, Inc.; Winston-Salem (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Elevance Health, Inc. is seeking a Manager I GBD Special Programs to supervise caseload oversight, staff performance, and complex-case escalation. This field-based role travels to client sites in Western North Carolina and collaborates with cross-functional teams to ensure coordinated care delivery.

The position requires a BA/BS with at least five years in a related field, including one year in a leadership role. Hybrid/office attendance applies per policy and travel expectations.

Qualifications

• Requires a BA/BS and minimum of 5 years experience in a related field, including minimum of 1 year leadership/management experience.
• Equivalent combination of education and experience may be sufficient.

Responsibilities

• Manages resource utilization to ensure appropriate delivery of care to members, adequate coverage for all tasks and job responsibilities.
• Coordinates service delivery to include member assessment of physical and psychological factors.
• Participates in cross-functional workgroups created to maintain and develop program.
• Evaluates current processes of Special Program's support functions; recommends changes for increased efficiencies and improved outcomes.
• Develops and conducts training programs for staff involved in the program.
• Extracts and manipulates analytical data to present findings to relevant markets and stakeholders.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Skills

Leadership experience

Team management

Data analysis

Cross-functional collaboration

Training programs

Education

BA/BS degree

Job description

Elevance Health, Inc. is seeking a Manager I GBD Special Programs to supervise caseload oversight, staff performance, and complex-case escalation. This field-based role travels to client sites in Western North Carolina and collaborates with cross-functional teams to ensure coordinated care delivery.

The position requires a BA/BS with at least five years in a related field, including one year in a leadership role. Hybrid/office attendance applies per policy and travel expectations.