Field Operations Manager

CS Contract Solutions, LLC; Durham (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive health, dental, and vision package

401(k)

Ongoing training and development

Opportunities for career growth

Job summary

A telecommunications firm is seeking a Field Operations Manager responsible for overseeing technicians and ensuring quality communication services in North Carolina and Tennessee. The ideal candidate has over 2 years of experience in a telecom technical environment, excels in team management and customer service, and is capable of negotiating deadlines. The role offers competitive pay and opportunities for growth in a supportive work environment.

Qualifications

• 2+ years managing teams in a telecom technical environment.
• 2+ years in installation, maintenance, and repair of telecom services.
• Experience with legacy systems and communications software.

Responsibilities

• Manage daily operations of telecom network services and technicians.
• Serve as the point of contact between contractors and clients.
• Focus on training and development of team members.

Skills

Team management

Telecommunications knowledge

Customer focus

Time management

Negotiation skills

Tools

Excel

Job description

CS Contract Solutions, LLC is a leading telecommunications vendor in the United States. One of our specialties is long-term, project-based staffing solutions.

Our network spans 24 states, employing over 350 technicians, engineers, and construction specialists for both outside and inside plant projects. Our team works diligently to uphold our standard of excellence.

What we offer

• Competitive base pay
• Comprehensive health, dental, and vision package
• 401(k)
• Ongoing training and development
• Opportunities for career growth and advancement
• A dynamic and supportive work environment

Our CoreValues

At CS Contract Solutions, we operate under a defined set of core values. To work here, you'll need to align with them--these are more than words on a wall; they guide how we show up every day:

• Honesty and Integrity
• Courage in Communication
• The 3 Es: Effort, Energy, and Execution
• Keep Your Axe Sharp

What we are looking for

The Field Operations Manager's responsibilities are to manage technicians in North Carolina and Tennessee market, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. The Field Operations Manager will develop and maintain an aggressive, knowledgeable, customer focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customer's expectations.

Role and Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• You will serve as the single point of contact between Brightspeed and Contractors to resolve issues arising during the process of daily operations.
• This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Will be responsible for leading a team of technicians who meet attendance and performance standards.
• Will represent CS and Brightspeed with customers and governmental agencies.
• Celebrates successes, appropriately uses rewards and recognition.
• Motivates team for continuous improvement and achievement of maximum performance.
• Other duties as assigned

Qualifications

Required

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Able to fulfill Duty Management work, scheduled on a rotation basis and pager duty will be required.
• Able to work varying tours and hours including possible mandatory overtime and holidays.
• Ability to prioritize multiple projects and perform under pressure.
• Ability to negotiate timeframes for completion and meet critical deadlines.
• Willing and able to work with other coworkers to complete job assignments.

CS Contract Solutions considersall applicants for employment without regard to race, religion, gender, sexual orientation, national origin, age, disability, or status as a US military veteran in accordance with federal law. In addition, We comply with applicable state and local laws prohibiting discrimination in employment wherever it maintains facilities. We also provide reasonable accommodation to individuals with a disability in accordance with applicable laws. CS Contract Solutions is committed to a drug-free workplace.