Field Operations Manager - Kitchen

Crew2, Inc; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Disability insurance

Paid time off

Job summary

Crew2, Inc is seeking a Field Operations Manager to lead sales strategy, manage a growing team, and coordinate cross‑functional operations across orders, logistics, and customer service. The role focuses on driving revenue growth, optimizing processes, and elevating performance to meet company goals.

You will collaborate with marketing, operations, and design teams to ensure accurate resource planning, budget adherence, and timely project delivery while mentoring staff and maintaining strong

Qualifications

• Bachelor's or Master's degree in business administration or a related field.
• 10+ years of sales management experience in interior construction.
• Strong communication, negotiation, and leadership skills.
• Advanced Excel and Microsoft Office proficiency.

Responsibilities

• Develop and implement sales strategies to meet revenue goals.
• Analyze market trends to identify growth opportunities.
• Manage and develop the sales team for productivity.
• Oversee daily operations and long-term planning.
• Collaborate with marketing and operations for coordination.

Skills

Technical skills

Construction industry knowledge

Communication skills

Organizational skills

Problem solving

Negotiation

Advanced Excel

Microsoft Office proficiency

Education

Bachelor's or Master's in business administration

Tools

MS Office

Excel

Project management software

Job description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump‑starting their careers in a rapidly growing industry.

The primary responsibility of Crew2's Field Operations Manager is to support the operations associates and operational functions including sales, order processing, estimating, purchasing, logistics, people management and development, and customer service.

Primary Job Tasks, Responsibilities and Key Accountabilities:

• Developing and implementing sales strategies to meet the company's revenue goals
• Analyzing market trends and developments to identify new opportunities for growth
• Monitoring and analyzing sales data to identify areas for improvement
• Managing and developing the sales team to ensure maximum productivity and employee engagement
• Collaborating with other departments, such as marketing and operations, to ensure seamless communication and coordination
• Developing and implementing sales training programs for employees and store associates to ensure that representatives are equipped with the skills and knowledge needed to succeed
• Creating sales reports and presenting them to senior management to provide insights and recommendations
• Developing and managing sales budget to ensure financial goals are met
• Responsible for analysis of day-to-day business and long-term operations
• Oversee all operations ensuring the necessary supplies and materials for each job is ordered
• Partner with business teams to confirm schedule is up to date and at capacity for the amount of Install teams are available
• Review all jobs with Sales Team, Design Team, Purchasing Team, and Scheduling Team to verify correct amount of material and manpower to execute the job
• Review, document, and design processes within the business to ensure high performance in service and financial soundness
• Maintain excellent relationships with customers and functional business units inside the business to ensure success
• Conduct daily and weekly team meetings to ensure project deadlines and margin goals are met
• Primary point of contact for customer concerns, escalations, and liability claims
• Provide coaching and training to team to ensure all job documents are complete and accurate

Job Requirements:

• Strong technical skills and the ability to leverage technology in work processes
• Knowledge of the construction industry
• Maintains professional verbal and written communication skills and the ability to negotiate agreement between parties with different perspectives
• Adept organizational skills, time management skills and ability to work effectively in a fast-paced environment to consistently meet deadlines
• Ability to anticipate, identify and resolve problems in a timely and positive manner
• Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others
• Knowledge of principles, procedures, and best practices in the industry
• Excellent managerial, supervisory, and/or leadership skills; able to develop and motivate others
• Strong strategic thinking and demonstrated success creating and implementing plans in high‑growth, dynamic environments
• Strong analytical and interpersonal communication skills
• Microsoft Office suite experience and advanced Excel
• Minimum of five years related experience and/or training; or equivalent combination of education and experience
• P&L responsibility
• Successful history in managing branch operations and proven history as a team leader
• Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co-workers
• Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues
• Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision‑making process, and makes timely decisions
• Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process
• Working knowledge of internet, inventory, project management, and order processing systems
• Experience: Bachelor's or master's degree in business administration or a related field
• 10+ years’ experience in sales management, preferably in the interior construction industry
• Residential Kitchen Design remodeling: 3 years (Preferred)
• Project Management: 3 years (Preferred)

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work‑life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Powered by its award‑winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide‑reaching benefits from healthcare support to financial well‑being.

Check out some of our top benefits we have to offer:

• At our company, we believe in supporting your health, your goals, and your future. That’s why we offer a comprehensive benefits package designed with flexibility and well‑being in mind: Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health 401(k) with company match, short- and long‑term disability, life insurance, and access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most.
• Access to supplementary optional benefits, including a company‑sponsored weight loss management program and pet insurance
• With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential!

For more information about Interior Logic Group, visit www.interiorlogicgroup.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

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