Field Operations Manager — Home Improvement Installations

Renuity, LLC; United States; On-site; USD 70,000 - 80,000; Full time

Job summary

Renuity, LLC in Allentown, NH is seeking a Field Manager to supervise daily field and installation operations, ensuring safe, high-quality, on-time projects. You will lead installers and subcontractors, resolve escalations, and communicate across Production, Sales, Customer Service, and Operations to meet company goals.

The role requires 3+ years in field/installation, leadership experience, and strong knowledge of residential remodeling.

Qualifications

• Minimum of 3 years’ experience in field, installation or related roles within home improvement or construction required.
• 2 years of experience in a management or supervisory position preferred.
• Strong knowledge of residential remodeling installation practices required.
• Ability to accurately read and use a tape measure required.
• Proven leadership, coaching, and performance management skills a plus.
• Excellent organizational and time-management abilities, with the capacity to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to work effectively with installers, subcontractors, cross-functional teams, and customers.
• Proficiency with operational systems and technology, including CRM, workflow tools, reporting platforms, and basic data entry.
• Customer-focused mindset with experience handling escalations and ensuring high-quality service outcomes.
• Collaborative team player with a growth mindset and willingness to take on expanding responsibilities.
• Valid driver’s license with a clean driving record required.
• Ability to travel to job sites as needed.

Responsibilities

• Plan, prioritize, and oversee daily and weekly field operations, including installer and subcontractor scheduling, workload balancing, and project execution.
• Review and approve job readiness, installation documentation, and project timelines, exercising discretion to resolve issues that may impact delivery, quality, or customer experience.
• Direct, supervise, train, coach, and evaluate W-2 installers and 1099 subcontractors to ensure consistent execution of company standards, quality expectations, and safety requirements.
• Interview, select, onboard, and retain qualified installers and subcontractors, maintaining a ready and compliant labor pipeline.
• Serve as the escalation point for complex operational and customer issues, applying independent judgment to resolve non-standard or out-of-policy situations.
• Conduct and oversee jobsite quality control inspections, determine corrective actions, and ensure deficiencies are addressed in accordance with company standards.
• Lead field execution of the customer experience program and manage customer escalations to resolution in alignment with service expectations.
• Establish, monitor, and drive department productivity, quality, and performance goals; analyze trends and implement improvement plans.
• Collaborate with the Production Manager on forecasting, capacity planning, and weekly operational projections.
• Partner cross-functionally with Sales, Customer Service, Inventory, and Operations to ensure material readiness, job flow, and on-time installations.
• Ensure compliance with all safety, OSHA, labor, and company policies; enforce jobsite safety standards and address violations.
• Oversee documentation, system reporting, and operational audits within CRM, LP, and other platforms to ensure data accuracy, regulatory compliance, and performance reporting integrity.
• Approve subcontractor pay sheets and installer timecards, resolve discrepancies, and ensure payroll compliance.
• Identify, assess, and mitigate operational risks, including repeat defects, warranty issues, and installer performance concerns; upscale to leadership as appropriate.
• Prepare and deliver daily, weekly, and month-end operational reports and insights to management.
• Ensure compliance with fleet and vehicle safety requirements, including maintaining company vehicles and safe driving practices.

Skills

Leadership

Communication

Problem solving

Time management

Organizational skills

Customer service

Tools

CRM

Salesforce

Lead Perfection

ADP

Office 365

Job description

Renuity, LLC in Allentown, NH is seeking a Field Manager to supervise daily field and installation operations, ensuring safe, high-quality, on-time projects. You will lead installers and subcontractors, resolve escalations, and communicate across Production, Sales, Customer Service, and Operations to meet company goals.

The role requires 3+ years in field/installation, leadership experience, and strong knowledge of residential remodeling.