Field Operations Manager

Four Growers, Inc.; Pittsburgh (Allegheny County); On-site; USD 70,000 - 105,000; Full time

Job summary

Four Growers, Inc. is seeking a Field Operations Manager to streamline operations and maintain robotic systems. The role involves managing a distributed team, enhancing training initiatives, and driving performance metrics. Ideal candidates thrive in fast-paced environments, possess strong communication skills, and have a proven track record in technical support management.

Benefits

401k

Medical

Dental

Vision

Qualifications

• 2+ years managing field service or technical support teams for hardware-software products.
• Strong organizational skills and collaborative work style.
• Proven record in reducing downtime through preventative maintenance.

Responsibilities

• Recruit, onboard, coach, and lead field-support team.
• Develop and deliver training for operations.
• Monitor and improve KPIs related to operations.

Skills

Organizational skills

Team leadership

Communication

Problem solving

Data-driven mindset

Job description

As the Field Operations Manager at Four Growers, you will be the critical driving force behind keeping our robotic systems functioning safely and efficiently. In this dynamic role, you will:

• Recruit, onboard, coach, and lead a geographically distributed field‑support team
• Build and maintain spare‑part inventories, reorder points, and logistics partnerships to cut shipping costs and lead‑times.
• Develop and deliver certification‑level training (videos, hands‑on simulations, knowledge checks).
• Develop, track, present, and improve KPIs (uptime, response times, ticket quality, parts usage)
• Partner with Product & Engineering to feed structured field feedback into the roadmap.
• Visit customer sites to audit processes, strengthen relationships, and launch new fleets.

Needed Skills and Experience

• 2+years managing field service or technical support teams, ideally for hardware‑software products
• Thrives in a fast-paced, agile environment and is eager to learn.
• Strong organizational skills and a collaborative work style.
• High level of responsibility, accountability, and attention to detail.
• Extremely driven with a record of exceeding expectations in challenging environments
• Data‑driven mindset and process oriented.
• Proven record reducing downtime through preventative maintenance programs and inventory control.
• Strong communication skills, both written and verbal, for effectively conveying information to technicians, engineers, and customers

Details

Location: Pittsburgh, PA

Travel: ~15%, including international travel

Benefits: 401k, Medical, Dental, Vision

Sponsorship: Open to sponsoring H-1B for full time employees

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How did you find out about Four Growers?

If you’re unable to find a match but are still interested in working with us, please send us a message using [e-mail] .