Field Operations Manager

Boingo Wireless, Inc.; Kansas City (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Annual bonus plan

Unlimited vacation

Tuition reimbursement

Job summary

Boingo Wireless, Inc. is seeking a Field Operations Manager - Wi‑Fi to lead on‑site Wi‑Fi installation programs across Kansas City, KS.

The role requires coordinating with customers, field engineers, and subcontractors to meet schedules, budgets, and quality standards. The ideal candidate has a Bachelor’s degree (or 3–5 years in operations management), hands‑on experience with Ruckus and Cisco equipment, and strong communication skills.

Qualifications

• Bachelor's degree preferred or 3–5 years operations management experience in telecom/Wi‑Fi installations.
• Experience with Wi‑Fi access points and wireless controllers, especially Ruckus and Cisco.
• Ability to gather data, analyze, and implement solutions with customers and teams.

Responsibilities

• Plan and manage Wi‑Fi installations at various venues in Kansas City, KS.
• Inform customers about service and installation activities; conduct site surveys.
• Oversee installation drawings, subcontractor bids, schedules, and SOWs.
• Monitor subcontractor performance; ensure safety, budget, and quality standards.
• Coordinate access to sites, test networks, and support field engineers.
• Support regional marketing campaigns and 24‑hour on‑call coverage.

Skills

Project management

Site surveys

Vendor coordination

Technical troubleshooting

Communication

Education

Bachelor's degree preferred

3-5 years operations management experience

Tools

Microsoft Office

Visio

Windows

MacOS

Ruckus equipment

Cisco equipment

DHCP

DNS

Job description

Field Operations Manager - Wi-Fi

We are looking for a self-starter, highly motivated individual, who is also comfortable with collaboration and cooperation with other functional groups and is able to stay focused and organized in times of intense activity. Success in this position will require the ability to understand and comply with customer technical, installation and aesthetic requirements relative to Wi-Fi installations in government and commercial buildings with diverse floor plans and construction. Strong planning, scheduling, management and communication skills as well as attention to detail are absolute requirements in this role. You will be responsible for planning and managing the installation of wireless network at various venues in Kansas City, KS.

Responsibilities

• Inform customer personnel of up-coming Wi-Fi service and installation activities
• Conduct site survey of local area and buildings
• Identify typical and unique building architecture, floor plans and construction techniques
• Prepare or oversee the preparation of installation drawings in accordance with
  • Boingo engineering technical requirements
  • Customer requirements
  • US Government Unified Facility Criteria (UFC) (as required)
  • Base Exterior Architecture Plan (BEAP) (as required)
  • Other applicable documents
  • Installation subcontractor bid requirements
• Prepare area installation schedule
• Prepare Statement of Work (SOW)
• Provide clarification and/or answer questions during the bid process
• Review installation subcontractor bid packages
• Select installation subcontractor
• Monitor and manage installation subcontractor(s) (wiring, racks, radios, electronics, link radio alignments, etc.) performance in accordance with
  • SOW
  • Schedule
  • Budget
  • Quality standards
  • Customer requirements
• Ensure that all necessary keys or card keys are available to access utility chases, telecom rooms, electrical rooms, attics and roofs are available when needed
• Oversee the preparation of as-built installation drawings in accordance with customer requirements
• Ensure that any building, grounds or property damage resulting from the Wi-Fi installation is repaired to customer satisfaction
• Prepare and submit status reports to customer
• Support field and network engineers during testing phase as required
• Support area marketing campaign as required

Additional Responsibilities

• Network monitoring and incident response
• Outstanding troubleshooting and problem-solving skills are a must.
• Ability to install and configure switches, wireless controllers
• Must have the ability to work well on a team as well as be able to work independently.
• Must have the ability and proven skill set to manage, coordinate and prioritize work tasks to ensure timely and quality work.
• Effectively work independently on projects/tasks
• Perform analysis and diagnosis of complex networking problems
• Work directly with customers on network access and network speed problems as Tier 2 customer support

Requirements

• Bachelor's Degree preferred or a minimum of 3-5 years of operations management experience (inside plant or cable/telecommunications and Wi-Fi design, installation and optimization experience is strongly desired).
• Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
• Needs to possess a functional understanding of various central office network elements
• Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
• Proficiency with Microsoft Office & Visio
• Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
• Must be computer literate, and have the ability to learn new programs.
• Must have good communication and interpersonal skills
• Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
• Position will participate in on-call rotation to provide 24-hour support
• Must have car and be willing to travel within a region

Nice to have

• Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
• A working understanding of DHCP and DNS
• IP addressing and subnetting
• Knowledge of Wireless technology, including 802.11 b/g/n/ac and point-to-point radios
• Knowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipment
• Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios
• CentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTP
• Multicast IPTV experience a plusStrong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!

Meet Boingo - named among the Best Places to Work!

Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the "secret sauce" to Boingo's success is our incredible team and culture. We take pride in having fun and building awesome products.

We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more! Boingo's headquarters is located at The Star District, offering 35 shops, restaurants, and specialty services.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.