Field Operations Manager

Norman International Inc.; Atlanta (GA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Disability insurance

Paid time off

401(k) with company match after 1 year

Pet insurance

Job summary

Richfield is seeking a Field Operations Manager in Atlanta, on-site, to support a national field sales team with operational excellence and hands-on leadership.

You will coordinate merchandising, analytics, and cross-functional projects, build Salesforce dashboards, manage budgets, and plan events while traveling up to 25% per month. The role emphasizes collaboration with HQ and field teams and continuous process improvement.

Qualifications

• 3–5 years in field operations or program management.
• Experience supporting teams in national retail environments (e.g., The Home Depot, Lowe's).
• Strong Excel, PowerPoint, Salesforce and data analysis skills.
• Ability to manage multiple projects with competing deadlines.

Responsibilities

• Provide operational support to a national field sales team.
• Distribute updates and directives to stores to ensure consistency.
• Create, manage and track project initiatives under leadership.

Skills

Data analysis

Written and verbal communication

Project coordination

Tools

Salesforce

Excel

PowerPoint

Reporting tools

Job description

Field Operations Manager

Atlanta, GA (on-site) | Full-time, exempt (salaried) | $90,000 per year, depending on experience

Role Summary

For 50 years, Richfield has built some of the world's best window coverings. We're growing, and we want people who take pride in their work to grow with us.

This position supports a national field sales team that represents and grows Richfield product sales within The Home Depot. Success in this position will require someone to stay hands-on and keep the team equipped, informed, and aligned.

What you will do

Field team support and coordination

• Partner with a national field sales team as its primary operational support.
• Distribute updates, priorities, promotions, and directives so every Home Depot store stays consistent.
• Create, set, manage, and track project initiatives under senior leadership direction.

Retail execution and merchandising

• Execute merchandising directives, resets, planogram updates, demos, and seasonal transitions at The Home Depot.
• Create and maintain tracking for displays, demo units, fixtures, tools, and signage.
• Collaborate with leadership teams to stay aligned and adjust to deadlines and project scope.

Data, reporting, and analytics

• Build and maintain Salesforce dashboards tracking store coverage, sales and POS trends, merchandising compliance, field productivity, and service visits.
• Track other KPIs and operational metrics beyond those listed.
• Analyze field data, spot performance trends, and suggest improvements.
• Deliver weekly and monthly business reviews to leadership and field management.
• Create, track, and analyze quarterly incentives for the field team.

Process and program management

• Own workflows behind field execution: visit planning, compliance tracking, communication channels, and training distribution.
• Onboard new field team members with equipment, systems access, and training materials.
• Optimize processes to boost efficiency, productivity, and alignment between HQ and field.

Cross-functional collaboration

• Work closely with the Directors of Sales, Marketing, Supply Chain, Category Management, and Home Depot account teams.
• Liaise with third-party vendors, service partners, and technology providers supporting field operations.
• Launch new products, promotions, and merchandising programs in the field.

Technology and tools

• Manage and administer Salesforce CRM, reporting platforms, task management systems, and store-visit apps.
• Troubleshoot system issues and coordinate enhancements and updates.

Finance and budget

• Manage and track the field team budget.
• Create, order, and negotiate store and associate promotional items.
• Manage field team vendor providers and approve payments.

Planning and events

• Help plan national and regional sales meetings and ad-hoc customer events.
• Support retail partner projects in the office and in stores.
• Advise your manager on future and ad-hoc events and meetings.
• Take on similar and incidental duties that support the team.

Experience Needed

• Hold 3 to 5 years of experience in field operations, retail operations, sales support, or program management.
• Bring experience supporting teams in The Home Depot, Lowe's, or similar national retail environments.
• Show strong skills in Excel, PowerPoint, Salesforce, reporting tools, and data analysis.
• Prioritize multiple projects with competing deadlines through exceptional organization.
• Communicate clearly in writing and in conversation.
• Travel up to 25% or more per month, including out of state.

Nice to have

• Experience with field team management platforms such as Salesforce and Planner.
• Fleet management experience.
• Background in home improvement, tools, appliances, window coverings, or related categories.
• Knowledge of Home Depot systems: SMA, Workbench, Service Connect, and MET processes.

Pay and benefits

• $90,000 per year, depending on experience
• Medical, dental, and vision insurance
• Life insurance and short and long term disability
• Paid time off and paid holidays
• 401(k) with company match after 1 year
• Pet insurance

Schedule and travel

Monday to Friday, on-site in Atlanta. Travel up to 25% or more per month, including out of state: 2 to 5 retail partner events or conferences per year, 3 to 8 company sales meetings per year, and 1 to 5 store walks per month.

Richfield is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law. We will consider qualified applicants with criminal histories in a manner consistent with federal, state, and local laws.