Field Sales Representative - Atlanta, GA

Norman International Inc.; Atlanta (GA); Remote; USD 48,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Vision insurance

Health insurance

On-the-job training

Paid time off

Mileage reimbursement

Job summary

Norman International Inc. is seeking a Field Service Representative to be the face of our brand in partner retail stores. You will train staff on product features, install samples, and maintain displays while providing superior customer service.

The role requires travel to multiple store locations, driving a dependable vehicle, and logging activities in Salesforce. Flex hours including evenings/weekends are expected. Remote work with local travel is possible.

Qualifications

• Experience in retail sales or service to department stores/mass merchants/home centers/DIY stores is a PLUS but not required.
• Effective communication, presentation, time management and interpersonal skills
• Experience using Microsoft Office and Salesforce are a plus

Responsibilities

• Interact with store associates and leaders to share sales techniques and product features
• Perform product sample installations and in-store signage maintenance
• Travel to customer stores and maintain a regular call cycle
• Log store activities in Salesforce and handle mileage reimbursement
• Provide excellent customer service and resolve issues

Skills

Effective communication

Time management

Interpersonal skills

Microsoft Office

Salesforce

Independent work

Driver’s license

Willing to travel

Customer service

Tools

Salesforce

Microsoft Office

Job description

Role Summary

The Field Service Representative is the face of our business in the retail world. You will interact with associates and leaders in our partnership retail stores on a daily basis, sharing sales techniques, key product features and sales data. This role is about building relationships and providing value to those that service consumers' needs through our products. You will be required to provide services that range from performing product sample installations, trouble‑shooting and cleaning / maintaining display appearance in stores as well as providing excellent customer service.

Essential Responsibilities

• Clear understanding of our products: window blinds, shades and shutters
• Ability to retain product information and efficiently communicate to store associates
• Conduct group Product Knowledge (PK) training on our products
• Installing in-store signage on product displays and maintaining appearance by dusting/cleaning area, maintaining marketing materials
• Travel to customer store locations as required and maintain a consistent call cycle with assigned store territory; Must be willing to drive to several store locations per day
• Log store activities in Salesforce app; cell phone, laptop and reimbursement on mileage will be provided
• Ensure excellent customer satisfaction by demonstrating commitment to resolving customer problems and delivering quality services
• Responsible for care of all company property such as company cellphone, computer, tools and test equipment

Requirements

• Experience in retail sales and/or service to department stores/mass merchants/home centers/DIY stores is a PLUS but not required. We will provide training for qualified individuals
• Effective communication, presentation, time management and interpersonal skills
• Experience using Microsoft Office and Salesforce are a plus
• Able to work independently and with minimal supervision
• Willing to travel (mileage and other travel expense will be reimbursed)
• Able to work flexible hours, including evenings and weekends
• Have valid driver’s license and dependable vehicle
• Able to lift 30lbs. with 2 hands

Salary

$48K-55K Annually DOE

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental / Vision insurance
• Health insurance
• On-the-job training
• Paid time off
• Mileage reimbursement

Shift

• Day shift

Weekly day range

• Monday to Friday
• Rotating weekends

License/Certification

• Driver's License (Required)

Work Location: Remote with local/semi-local travel