Field Operations Leader – Install & Service

WASH; Honolulu (HI); On-site; USD 85,000 - 110,000; Full time

Job summary

WASH in Honolulu, HI is seeking an Operations Manager to oversee installation and service operations for the assigned territory. You will plan, assign, and supervise the installation and service department workflows, drive productivity, and ensure outstanding customer service across USA and Canada.

The role requires strong leadership with five years of supervisory experience, proficiency in Microsoft Office, and the ability to interpret technical procedures.

Qualifications

• Five years of experience as a service supervisor preferred, or an equivalent combination of education and experience.
• Management courses and seminars a plus.
• Proven motivational leadership and ability to drive teams to meet objectives.

Responsibilities

• Plan, assign, and oversee installation and service department workflows.
• Review and report department metrics.
• Schedule installation costs, production reports, and lead times.
• Ensure best-in-class quality standards via site visits and customer meetings.
• Update SOPs to improve efficiencies and service quality.
• Drive system enhancements to boost productivity and customer service.
• Collaborate with department leaders to align procedures.
• Lead team to maximize first-time fix rates and minimize returns.
• Oversee installation, repairs of washers, dryers, and ancillary equipment in the field.
• Coordinate ongoing training for service staff to maintain current knowledge of equipment.
• Implement departmental initiatives to improve productivity and service quality.
• Manage performance through training, coaching, reviews, and disciplinary action.
• Resolve escalated customer concerns with root-cause resolutions.
• Ensure safe work practices and compliance with company policies.

Skills

Leadership

Project management

Communication

Team supervision

Problem solving

Tools

Microsoft Office

Driver's license

Job description

WASH in Honolulu, HI is seeking an Operations Manager to oversee installation and service operations for the assigned territory. You will plan, assign, and supervise the installation and service department workflows, drive productivity, and ensure outstanding customer service across USA and Canada.

The role requires strong leadership with five years of supervisory experience, proficiency in Microsoft Office, and the ability to interpret technical procedures.