Field Operations Lead – Vehicle Wraps & Site Launches

Slate Automotive LLC; California (MO); Hybrid; USD 106,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

Vacation

401(k)

Equity program

Discretionary incentive

Job summary

Slate Automotive LLC is seeking a Field Operations Manager to be the boots-on-the-ground presence at partner sites, leading wrap installation quality audits and coordinating with installation teams to resolve defects in real time.

You will train partner teams on Slate SOPs, monitor site performance metrics, and serve as the escalation point for customer complaints and warranty issues. Travel up to 20% to regional sites is expected as part of rollouts.

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, or equivalent hands-on experience.
• 4+ years of experience in field operations or related roles.
• Experience auditing installations and driving corrective action.
• Experience training frontline teams on procedures or quality standards.
• Strong communication and relationship management skills.

Responsibilities

• Own installation quality at partner sites with regular audits and defect resolution.
• Train and coach partner installation teams on SOPs for consistent execution.
• Monitor site-level performance metrics and report trends with root-cause analysis.
• Escalate customer complaints and warranty claims to drive timely resolution.
• Verify wrap kit receiving, VIN-to-kit matching, and inventory handling at partner facilities.
• Support launch readiness for new partner sites and assess staffing/layout plans.
• Identify opportunities to improve installation speed, quality, and consistency and propose SOP updates.

Skills

Field operations

Audits

Training frontline teams

Data analysis

KPIs

Communication

Education

Bachelor’s degree in Business/Operations/Engineering or related field

Job description

Slate Automotive LLC is seeking a Field Operations Manager to be the boots-on-the-ground presence at partner sites, leading wrap installation quality audits and coordinating with installation teams to resolve defects in real time.

You will train partner teams on Slate SOPs, monitor site performance metrics, and serve as the escalation point for customer complaints and warranty issues. Travel up to 20% to regional sites is expected as part of rollouts.