Field Operations Lead - Vehicle Wrap Installations

Slate Auto; California (MO); Híbrido; USD 106 000 - 159 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Vacation

401k

Equity program (eligible)

Resumo da oferta

Slate is hiring a Field Operations Manager to be the on-site face at delivery partner facilities in Ontario, CA. You will design and refine wrap installation operations, audit quality, and escalate issues to drive resolutions within SLAs.

You will train partner crews on SOPs, monitor site KPIs, and coordinate with the core team on root-cause analysis. This role requires full-time on-site work with up to 20% travel.

Qualificações

• 4+ years in field/operations or related role.
• Experience auditing installations and driving corrective action.
• Experience training frontline teams on procedures.
• Strong communication and relationship management.
• Willingness to travel up to 20%.

Responsabilidades

• Own installation quality at partner sites and audit wrap installations.
• Train partner installation teams on Slate’s SOPs.
• Monitor site-level KPIs and report trends with root-cause analysis.
• Escalate customer complaints and warranty issues with defined SLAs.
• Ensure kit receiving, VIN-to-kit matching, and inventory handling compliance.
• Support launch readiness for new partner sites and walk-throughs.
• Identify opportunities to improve speed and quality; propose SOP updates.
• Build trusted relationships with delivery partners.

Conhecimentos

Auditing

Quality management

Training & coaching

Operations leadership

Data analysis

Stakeholder management

Travel readiness

Formação académica

Bachelor’s degree in Business/Operations/Engineering

Ferramentas

DPMO tracking

8D methodology

Operational dashboards

Descrição da oferta de emprego

Slate is hiring a Field Operations Manager to be the on-site face at delivery partner facilities in Ontario, CA. You will design and refine wrap installation operations, audit quality, and escalate issues to drive resolutions within SLAs.

You will train partner crews on SOPs, monitor site KPIs, and coordinate with the core team on root-cause analysis. This role requires full-time on-site work with up to 20% travel.