Field Operations Lead – Vehicle Wraps & Quality

Slate Auto; United States; À distance; USD 106 000 - 159 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Life insurance

Disability insurance

Vacation

401k

Equity program

Annual incentive

Résumé du poste

Slate Auto is seeking a Field Operations Manager to act as the on-site face at partner delivery facilities in Ontario, CA. You will design and refine wrap installation processes, audit quality, and drive issue resolution with the field team.

Responsibilities include training partner crews on SOPs, tracking KPIs, and escalating issues with root-cause analysis. Expect full-time on-site work with up to 20% travel across sites in the region.

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, or related field, or equivalent hands-on experience.
• Demonstrated ability to hold teams to high quality standards in production or installation environments.
• Experience training frontline teams on procedures, work instructions, or quality standards.

Responsabilités

• Own installation quality at partner sites, auditing wrap installations and resolving defects in real time.
• Coach partner installation teams on Slate SOPs for consistent execution.
• Monitor site-level KPIs (throughput, defect rate, cycle time, SLA compliance) and report trends with root-cause analysis.
• Serve as escalation point for customer complaints and warranty claims, coordinating with core team within SLAs.
• Verify wrap kit receiving, VIN-to-kit matching, and inventory handling at partner facilities.
• Support launch readiness for new partner sites, including walkthroughs and staffing/layout reviews.
• Identify opportunities to improve installation speed, quality, and consistency; propose SOP updates.
• Build trusted relationships with delivery partners to enable fast problem resolution.

Connaissances

Field operations

Audit & quality control

Training teams

KPIs tracking

Data analysis

Travel up to 20%

Formation

Bachelor’s degree or equivalent

Description du poste

Slate Auto is seeking a Field Operations Manager to act as the on-site face at partner delivery facilities in Ontario, CA. You will design and refine wrap installation processes, audit quality, and drive issue resolution with the field team.

Responsibilities include training partner crews on SOPs, tracking KPIs, and escalating issues with root-cause analysis. Expect full-time on-site work with up to 20% travel across sites in the region.