Field Operations Lead - Underground Locates

S & N Communications, Inc.; Georgia; On-site; USD 60,000 - 90,000; Full time

Job summary

S & N Communications, Inc. is seeking a Field Supervisor to lead a team of underground utility locate technicians in the Gwinnett County area. The role focuses on safe, accurate locating, workload management, and customer service across field operations.

You will supervise technicians, ensure quality of work, and coordinate with operations leadership and customers to meet deadlines and standards.

Qualifications

• 5+ years’ experience in facility locating and related field operations.
• Ability to lead, coach, and supervise field-based locate technicians.
• Willingness to travel between service areas and provide field support.
• Excellent customer service skills and professional judgment.

Responsibilities

• Supervises, trains, and develops underground utility locate technicians.
• Manages daily ticket routing, workload, and technician productivity.
• Supports trouble locates, projects, designer tickets, and escalated locating requests.
• Conducts locate quality, field safety, vehicle, and maintenance audits.
• Addresses performance issues and administers discipline per policy.
• Responds to customer concerns and communicates operational expectations to the locate team.
• Provides field and after-hours support as needed.
• Performs other related duties as assigned

Skills

Leadership

Communication

Organizational

Problem-solving

Field supervision

Customer service

Tools

Excel

Job description

S & N Communications, Inc. is seeking a Field Supervisor to lead a team of underground utility locate technicians in the Gwinnett County area. The role focuses on safe, accurate locating, workload management, and customer service across field operations.

You will supervise technicians, ensure quality of work, and coordinate with operations leadership and customers to meet deadlines and standards.