Field Operations Lead – Restoration & Mitigation

HighGround; Round Rock (TX); Presencial; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Holidays

Company Vehicle

Professional Development and Cert. Ass

Resumo da oferta

Dry Force is seeking an experienced Field Operations Supervisor to lead field crews and drive operational excellence across the Austin market. This hands-on leadership role focuses on safety, production goals, and high-quality restoration services for both residential and commercial projects.

The ideal candidate will have strong communication skills, a background in water mitigation/restoration, and a proven ability to develop technicians while managing multiple projects.

Qualificações

• Minimum 3 years of experience in water mitigation, restoration, or related field operations.
• Leadership experience managing technicians, crews, or field personnel.
• Strong understanding of residential and commercial mitigation projects.
• Experience managing multiple projects simultaneously in a fast-paced environment.

Responsabilidades

• Oversee daily mitigation operations and field production activities.
• Monitor active projects to ensure quality, efficiency, and proper documentation.
• Ensure jobs are completed according to company standards, IICRC guidelines, and customer expectations.
• Review project progress and proactively address delays, staffing concerns, or operational challenges.
• Maintain accountability for production goals, job profitability, and overall field performance.
• Lead, coach, and develop technicians.
• Conduct regular ride-alongs, job site inspections, and field audits.
• Provide ongoing training and mentorship focused on safety, customer service, and technical excellence.
• Assist with performance management, employee development, and corrective coaching when necessary.
• Foster a positive, team-oriented culture focused on accountability and growth.
• Serve as an escalation point for customer concerns and complex project issues.
• Provide hands-on support during emergency response situations and high-volume periods.
• Respond to after-hours operational needs when necessary.

Conhecimentos

Leadership

Team development

Communication

Organizational skills

Decision-making

Attention to detail

Formação académica

IICRC WRT Certification

ASD Certification

Additional IICRC certifications

Ferramentas

DASH

Xactimate

Encircle

MICA

Descrição da oferta de emprego

Dry Force is seeking an experienced Field Operations Supervisor to lead field crews and drive operational excellence across the Austin market. This hands-on leadership role focuses on safety, production goals, and high-quality restoration services for both residential and commercial projects.

The ideal candidate will have strong communication skills, a background in water mitigation/restoration, and a proven ability to develop technicians while managing multiple projects.