Field Operations Lead

Aditi Consulting; Basking Ridge (NJ); On-site; USD 49,593 - 52,348; Full time

Job summary

A consulting firm in Basking Ridge, NJ, is seeking a proactive Field Operations Lead. This role serves as the backbone for the Alternate Channel Distribution program, focusing on program management, operational excellence, and data insights. Ideal candidates should have over 5 years of experience in telecommunications or B2B management. Responsibilities include managing sales tools and supporting partner onboarding. The position offers competitive pay and requires exceptional communication and analytical skills.

Qualifications

• 5 years of experience in telecommunications or telephony focused on B2B.
• Deep understanding of company's methods and internal processes.
• Experience presenting complex data to diverse audiences.

Responsibilities

• Act as primary field operations support for ACD program team.
• Manage and maintain critical sales tools and resources.
• Analyze and communicate insights for business decisions.
• Facilitate onboarding of new partners and expanding locations.
• Troubleshoot sales-related obstacles with urgency.
• Streamline resources for field teams.

Skills

Telecommunications expertise

Program management

Relationship-building skills

Analytical skills

Job description

Payrate

$36.00 - $38.00/hr.

Summary

The Company is committed to expanding our footprint and delivering on our promises to customers through innovative channel growth. To meet our revenue goals, we are seeking a proactive Field Operations Lead to serve as the backbone for our Alternate Channel Distribution (OTM & D2D) program. In this role, you will bridge the gap between strategy and execution, ensuring our sales teams have the tools, data, and support they need to succeed in the field.

Responsibilities

• Program Management: Act as the primary field operations support for the ACD program team; prioritize the intake form process and project manage key initiatives to ensure stakeholder alignment.
• Operational Excellence: Manage and maintain critical sales tools, including Daily Transaction Reporting, Below the Line Discretionary Funds, SMS Texting campaigns, and QUBE rep/territory assignments.
• Data Insights: Analyze and communicate actionable insights from headcount, churn, disconnect, and Telecommunication cancel reporting to drive business decisions.
• Partner Onboarding: Facilitate the seamless onboarding of new partners and the expansion of existing partner locations.
• Technical Support: Oversee ICL One Talk demos and disconnects while troubleshooting sales-related obstacles with a high sense of urgency.
• Resource Optimization: Streamline internal and external resources, including the development and maintenance of "how-to" guides for field teams, “where do you go” documents and collateral.

Qualifications

• Industry Expertise: 5 years of experience in telecommunications or telephony, with a specific focus on B2B or business enterprise customer management.
• Internal Knowledge: A deep understanding of Client's methods, procedures, and internal processes.
• Presentation Skills: Experience distilling complex data and insights into clear presentations for diverse audiences.

Desired Skills

• Strong Professional Background: Significant experience in program management and field operations, specifically within Channel Sales.
• Communication Mastery: Exceptional relationship-building skills and the ability to lead/organize stakeholder calls across a complex organization.
• Operational Agility: A proven ability to multi-task, manage competing priorities, and maintain a sense of urgency when troubleshooting obstacles.
• Strategic Execution: The ability to manage, maintain, and communicate complex operational workflows effectively.