Field Operations Dispatcher

ChampionX; Williston (ND); On-site; USD 30,000 - 41,000; Full time

Job summary

ChampionX in Williston, ND is seeking a Field Operations Dispatcher to organize daily routes for the delivery team (Operations Specialists/Drivers) and ensure timely customer deliveries. The role requires accuracy, critical thinking, and the ability to work in a fast-paced environment.

You will plan routes 3–5 days ahead, resolve on-route issues, and coordinate emergencies while maintaining records and communicating with sales and digital teams to improve dispatch processes.

Qualifications

• Typically requires a secondary diploma, or equivalent, plus one to three years of experience.
• Organization and time management skills.
• Basic math skills; proficient computer skills including email, Microsoft Office, etc.
• Analytical and problem-solving ability.
• Interact politely and professionally with customers and coworkers.
• Ability to present information and respond to questions from managers, clients, and customers.
• Follow all safety policies and company-wide safety requirements; promote safe behavior.
• May work in excess of 8 hours per day and 40 hours per week as needed.

Responsibilities

• Assign daily routes for operation delivery team based on open customer orders.
• Plan daily routes for 3 to 5 days in advance for efficiency and timely deliveries.
• Prioritize and resolve issues encountered by Specialists during routes.
• Coordinate emergency and short lead time requests and adjust routes accordingly.
• Communicate issues with sales; work with digital team to improve routes and applications.
• Adapt to changing customer priorities and manage downtime effectively.
• Maintain accurate records and reports of deliveries and proof of delivery.
• Identify obstacles to routes and collaborate with leadership to resolve.

Skills

Organization & time management

Basic math

Proficient computer skills

Analytical problem solving

Customer communication

Present information

Safety compliance

Overtime/workload flexibility

Education

Secondary diploma

Associate degree or higher

Tools

SAP

Microsoft Office

Email/Office tools

Job description

We are looking for a Field Operations Dispatcher located in Williston, ND or Dickinson, ND. If you are a dedicated professional with a proven track record of success, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base hourly rate and benefits.

What’s In It For You

• You will join a growing company offering competitive pay and benefits
• Access to best-in-class resources, tools, and technology
• Opportunity for a long term, advanced career path
• A culture that values safety first, including training and personal protection

What You Will Do

• Assign daily routes for operation delivery team (Operations Specialists/Drivers) based on open customer orders.
• Plan daily routes for 3 to 5 days in advance to ensure more efficient routes are created while ensuring customer deliveries are completed on time.
• Prioritize, and resolve issues encountered by Specialists during the daily routes to ensure customer requirements are met.
• Coordinate emergency and short lead time requests, adjusting routes as needed.
• Communicate to sales counterparts any issues with meeting customer requirements. Work with digital team to create, modify and improve routes to maximize and improve efficiency, and the development and utilization of applications.
• Demonstrate flexibility by being able to adapt to constant shift in customers’ priorities due to the nature of the business and competitive environment.
• Review previous schedules for deviations and determine how future deviations can be prevented.
• Be able to deal with stressful conditions and emergencies.
• Maintain accurate records and reports of proof of deliveries, bill of landing to ensure timely payment and identify areas for improvement.
• Identify potential obstacles to delivery routes and communicate with leadership to resolve. Examples include driver shortages, product supply, and equipment issues.
• Collaborate with the management team to identify areas for improvement in dispatch processes, procedures, and systems, and contribute to their enhancement.
• Act swiftly and decisively during emergency situations, coordinating the dispatch of specialists and effectively communicating with clients to mitigate potential risks and minimize downtime.

Position Details

• Location: Williston, ND or Dickinson, ND
• Work week and shift: Monday – Friday 8am – 5pm (subject to change and may fluctuate as needed)

Minimum Qualifications

• Typically requires a secondary diploma, or equivalent, plus one to three years
• of experience.
• Organization and time management skills
• Basic math skills, Proficient computer skills, including email, Microsoft Office, etc.
• Analytical and problem-solving ability
• Interact politely and professionally with customers and/or coworkers
• Ability to effectively present information and respond to questions from managers, clients, and customers
• Follow all safety policies and company-wide safety requirements; encourage action assuring safe behavior; confront unsafe behavior and conditions proactively and positively
• Work in excess of 8 hours per day and 40 hours per week, as required to meet business needs
• No immigration sponsorship offered for this role (US Only)

Physical Demands

• Must be able to pass a drug screen

Preferred Qualifications

• Associate degree or higher
• 5 years of experience in an administrative role preferred.
• Extensive knowledge in SAP

About ChampionX

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet.

As innovators, that’s been our mission for a century.

For more news and information, visit SLB.com

Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.

Our Commitment to Diversity and Inclusion

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.