Field Operations Dispatcher

ChampionX; United States; On-site; USD 27,552,000 - 38,572,800; Full time

Job summary

ChampionX in Williston, ND is seeking a Dispatch/Operations Coordinator to assign routes for delivery teams, plan multi-day routes, and resolve issues to meet customer requirements. The role requires organizational skills, basic math, and proficiency with Microsoft Office; SAP knowledge is a plus.

You'll work Monday–Friday, 8am–5pm on-site, collaborating with sales and digital teams to enhance routing efficiency and ensure timely deliveries, with opportunities for growth in a fast-paced

Qualifications

• Secondary diploma or equivalent plus 1–3 years of experience.
• Strong organization and time management skills.
• Basic math proficiency.
• Proficient in email and Microsoft Office.
• Analytical and problem-solving abilities.
• Polite and professional interaction with customers and coworkers.
• Ability to present information clearly to managers, clients, and customers.
• Follow safety policies and promote safe behavior; address unsafe conditions proactively.
• Ability to work >40 hours per week as needed.
• No immigration sponsorship offered for this US role.

Responsibilities

• Assign daily routes for operation delivery team.
• Plan daily routes for 3–5 days in advance to optimize efficiency.
• Prioritize and resolve issues on daily routes to meet customer requirements.
• Coordinate emergency and short lead time requests; adjust routes as needed.
• Communicate route issues to sales counterparts.
• Collaborate with the digital team to improve routes and apps used.
• Adapt to changing customer priorities and business dynamics.
• Review schedules for deviations and prevent future issues.
• Maintain records of proofs of delivery and bill of lading.
• Identify obstacles to routes and report to leadership.
• Improve dispatch processes and systems in collaboration with management.
• Coordinate swift dispatch during emergencies to minimize downtime.

Skills

Organization & time management

Basic math skills

Microsoft Office

Analytical & problem-solving

Customer/coworker interaction

Effective communication to managers/客户

Safety adherence & proactive safety

Flexibility to cover long hours

Education

Secondary diploma or equivalent

Associate degree or higher (preferred)

Tools

SAP

Microsoft Office

Job description

What’s in it For You

• You will join a growing company offering competitive pay and benefits
• Access to best-in-class resources, tools, and technology
• Opportunity for a long term, advanced career path
• A culture that values safety first, including training and personal protection

What You Will Do

Assign daily routes for operation delivery team (Operations Specialists/Drivers) based on open customer orders.

Plan daily routes for 3 to 5 days in advance to ensure more efficient routes are created while ensuring customer deliveries are completed on time.

Prioritize, and resolve issues encountered by Specialists during the daily routes to ensure customer requirements are met.

Coordinate emergency and short lead time requests, adjusting routes as needed.

Communicate to sales counterparts any issues with meeting customer requirements.

Work with digital team to create, modify and improve routes to maximize and improve efficiency, and the development and utilization of applications.

Demonstrate flexibility by being able to adapt to constant shift in customers’ priorities due to the nature of the business and competitive environment.

Review previous schedules for deviations and determine how future deviations can be prevented.

Be able to deal with stressful conditions and emergencies.

Maintain accurate records and reports of proof of deliveries, bill of landing to ensure timely payment and identify areas for improvement.

Identify potential obstacles to delivery routes and communicate with leadership to resolve.

Examples include driver shortages, product supply, and equipment issues.

Collaborate with the management team to identify areas for improvement in dispatch processes, procedures, and systems, and contribute to their enhancement.

Act swiftly and decisively during emergency situations, coordinating the dispatch of specialists and effectively communicating with clients to mitigate potential risks and minimize downtime.

Competitive base hourly rate and benefits

Position Details

Location: Williston, ND or Dickinson, ND

Work week and shift: Monday - Friday 8am - 5pm (subject to change and may fluctuate as needed)

Minimum Qualifications

• Typically requires a secondary diploma, or equivalent, plus one to three years of experience.
• Organization and time management skills.
• Basic math skills.
• Proficient computer skills, including email, Microsoft Office, etc.
• Analytical and problem-solving ability.
• Interact politely and professionally with customers and/or coworkers.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Follow all safety policies and company-wide safety requirements; encourage action assuring safe behavior; confront unsafe behavior and conditions proactively and positively.
• Work in excess of 8 hours per day and 40 hours per week, as required to meet business needs.
• No immigration sponsorship offered for this role (US Only).

Physical Demands

• Must be able to pass a drug screen.

Preferred Qualifications

• Associate degree or higher 5 years of experience in an administrative role preferred.
• Extensive knowledge in SAP.

About ChampionX

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that's been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that's been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon.

Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there. For more news and information, visit SLB.com. Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that's been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that's been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon.

Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there. For more news and information, visit SLB.com. Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal

Our Commitment to Diversity and Inclusion

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best.

We are committed to fair and equal treatment of employees and applicants.

We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.

In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.