Field Operations & Dispatch Specialist

Xylem; Sanford (FL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

4 weeks PTO

Health insurance

Dental insurance

Vision insurance

401(k) investment savings plan

Tuition reimbursement

Job summary

Xylem is a Fortune 500 global water solutions company seeking a Service Center Specialist to support rental, service, and project execution. You will source equipment, coordinate dispatch and logistics, manage contracts, and ensure billing accuracy to keep field operations running safely and efficiently.

Qualified candidates will have 2+ years in operations or field coordination and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of operations, field coordination, rental, or service experience.
• Experience in equipment rental, construction, utilities, or industrial services preferred.
• Proficiency in Microsoft Office.
• Mechanical background preferred.
• Experience with an ERP system preferred, SAP preferred.
• Dispatch or billing system experience preferred.
• Intra-departmental communication for alignment/ information sharing.
• Ability to understand concepts in execution and strong organization skills.

Responsibilities

• Source and locate rental and service equipment across branches and approved vendors.
• Coordinate equipment availability to meet jobsite schedules and emergency demands.
• Support equipment mobilization and demobilization activities.
• Work closely with field teams to ensure equipment readiness and accuracy.
• Assist Service Technicians with field work orders.
• Maintain accurate inventory records for parts and equipment, and address discrepancies.
• Dispatch and schedule trucks for equipment deliveries and pick-ups.
• Coordinate logistics with drivers, field technicians, and branch personnel.
• Maintain delivery and pick-up schedules aligned with jobsite requirements.
• Prepare and manage dispatch documentation and customer sign-off paperwork.
• Create and process rental orders, service orders, and purchase orders.
• Generate rental and service quotes and convert to active orders.
• Ensure labor, equipment, parts, and service operations are entered into systems.
• Maintain documentation related to purchasing and equipment movement.
• Support customer contract setup, renewals, extensions, and simple modifications.
• Review auto-renewals and coordinate contract additions with sales and branch staff.
• Ensure contract terms, rates, and freight agreements are reflected in orders.
• Assist in resolving contract-related issues.
• Ensure accurate time entry, billing codes, and cost allocation.
• Support billing for rentals, projects, and service engagements.
• Obtain and maintain customer payment information.
• Assist in resolving billing discrepancies and customer inquiries.
• Promote and maintain a safe working environment and strong safety culture.

Skills

Organizational skills

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Xylem is a Fortune 500 global water solutions company seeking a Service Center Specialist to support rental, service, and project execution. You will source equipment, coordinate dispatch and logistics, manage contracts, and ensure billing accuracy to keep field operations running safely and efficiently.

Qualified candidates will have 2+ years in operations or field coordination and proficiency with Microsoft Office.