Field Operations Director – Logistics & Client Delivery

SPS Health; Mendota Heights (MN); Hybrid; USD 110,000 - 125,000; Full time

Job summary

SPS Health is seeking a Director of Field Operations to oversee and optimize day-to-day courier operations across field locations. This role requires a strategic, hands-on leader with a proven logistics track record to scale field teams and deliver exceptional client experiences with frequent client-site visits.

The ideal candidate will drive route optimization, ensure regulatory compliance, and lead cross-functional efforts with Sales, Client Services, and Technology to design and implement

Qualifications

• Requires a High School Diploma or equivalent.
• Requires Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field.
• Eight (8) plus years of experience in operations management within the courier, logistics, or transportation industry.
• PBM or healthcare knowledge a plus.
• CRM experience a plus.
• Three (3) plus years in a senior leadership or management-level role.

Responsibilities

• Lead and manage regional field operations teams to ensure timely, safe and efficient delivery.
• Develop and implement operational strategies that improve service quality, reduce costs, and increase field productivity.
• Ensures compliance with company policies, state & federal regulations, and industry standards.
• Lead initiatives to optimize delivery routes, reduce turnaround time, and increase resource efficiency.
• Monitor KPIs and use metrics to drive decision-making and strategic adjustments.
• Oversee all aspects of new client start-ups, including route design, training, compliance, and performance measurement.
• Collaborate with Sales, Client Services and Technology teams to develop and execute detailed client implementation plans.
• Build trusted relationships with key client stakeholders by delivering consistent operational performance.
• Provide operational insights and data during quarterly business reviews (QBRs) and strategic planning sessions.

Skills

Leadership

Strategic thinking

Team management

Communication

Decision making

Problem solving

Education

High School Diploma or equivalent

Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field

Tools

CRM

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

SPS Health is seeking a Director of Field Operations to oversee and optimize day-to-day courier operations across field locations. This role requires a strategic, hands-on leader with a proven logistics track record to scale field teams and deliver exceptional client experiences with frequent client-site visits.

The ideal candidate will drive route optimization, ensure regulatory compliance, and lead cross-functional efforts with Sales, Client Services, and Technology to design and implement