Field Operations Leader – Logistics & Client Startups

SPS Health LLC; Mendota Heights (MN); Hybrid; USD 110,000 - 125,000; Full time

Job summary

SPS Health LLC in Mendota Heights, MN, seeks a Director of Field Operations to lead regional courier operations, optimize routes, and scale field teams for client start-ups and ongoing deployments. This role requires strategic leadership and frequent client visits across the U.S., with hybrid office presence in Mendota Heights.

The ideal candidate has 8+ years in logistics/operations and 3+ years in a senior leadership role, plus proven ability to drive KPI-driven performance in a 24/7

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field.
• Eight (8) plus years of experience in operations management within courier, logistics, or transportation.
• Three (3) plus years in a senior leadership or management-level role.
• Strong organizational, communication and Excel/Office skills; CRM experience is a plus.

Responsibilities

• Lead and manage regional field operations teams to ensure timely, safe and efficient delivery.
• Develop and implement strategies to improve service quality, reduce costs and boost productivity.
• Ensure compliance with company policies and regulations; monitor KPIs to drive improvements.
• Oversee client start-ups, route design, training, and performance measurement.
• Collaborate with Sales, Client Services and Technology to execute client implementations.
• Serve as senior point of contact for escalations and maintain key client relationships.
• Train field managers, set performance expectations, and drive a culture of accountability.
• Foster continuous improvement and maintain confidentiality of information.

Skills

Organizational skills

Communication skills

MS Excel

MS Word

PowerPoint

Public speaking

Leadership

Change management

Project management

Logistics platforms

Route optimization tools

Client-centric mindset

Regulatory knowledge

Education

Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field

Tools

CRM software

Logistics software

Job description

SPS Health LLC in Mendota Heights, MN, seeks a Director of Field Operations to lead regional courier operations, optimize routes, and scale field teams for client start-ups and ongoing deployments. This role requires strategic leadership and frequent client visits across the U.S., with hybrid office presence in Mendota Heights.

The ideal candidate has 8+ years in logistics/operations and 3+ years in a senior leadership role, plus proven ability to drive KPI-driven performance in a 24/7