Field Operations Coordinator

City of Richmond, Virginia; Broad Run (VA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond Water Utility - Field Operations Division is seeking a Field Operations Coordinator to dispatch service orders and handle incoming calls from internal and external customers. Assigned to an 8:00am – 4:00pm shift, the role supports emergency and non-emergency responses and generates routine reports.

The position is essential personnel, requiring availability to work during emergencies, holidays, weekends, or on-call as needed.

Qualifications

• High School Diploma or GED required.
• Two years of related experience required.
• Equivalent combination of training and experience may be used.

Responsibilities

• Answering calls for service, both emergency and non-emergency.
• Generate service orders.
• Dispatching service orders to appropriate crews.
• Monitoring service order workloads and completion.
• Closing service orders.
• Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report).
• Submitting reports to management.
• Preparing staffing sheets and managing daily staffing of technicians/field crews.
• Maintaining record of employee call-outs and vacations to ensure proper staffing.

Skills

Customer Service

Oral and written communication

Scheduling staff

Office equipment

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

The anticipated hiring range is $50,349 - $61,379.

The City of Richmond Department of Public Utilities Water Utility - Field Operations Division is seeking qualified candidates to fill a Field Operations Coordinator position. The selected candidates will be responsible for dispatching service orders and receiving phone calls for internal and external customers.

The selected candidate will be assigned to work the 8:00am – 4:00pm shift.

Duties include but are not limited to

• Answering calls for service, both emergency and non-emergency;
• Generate service orders;
• Dispatching service orders to appropriate crews;
• Monitoring service order workloads and completion;
• Closing service orders;
• Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report);
• Submitting reports to management;
• Preparing staffing sheets and managing daily staffing of technicians/field crews;
• Maintaining record of employee call-outs and vacations to ensure proper staffing.

This position serves as Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

The selected individuals may be required to work nights, weekends, holidays or on-call, as needed.

Qualifications, Special Certifications And Licenses

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of related experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, And/or OTHER SPECIAL REQUIREMENTS

• None required

Preferred Training And Experience

• At least three (3) years of customer service/emergency communications experience
• Strong background working in an emergency communications environment;
• Written and Oral Communication skills;
• Experience in Field Service Order Completion is a plus
• Experience using Microsoft Word, Excel and Outlook;

KNOWLEDGE, SKILLS, AND ABILITIES:

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some Combination Of The Following)

• Microsoft Office Suite (Word, Excel, Outlook)
• CIS - Banner, Service Suite, and Miss. Utility

Skills(some Combination Of The Following)

• Scheduling Staff
• Customer Service
• Oral and written communication
• Using standard office equipment such as multi-line phones, printers, and computers

Abilities (some Combination Of The Following)

• Multi-task and prioritize
• Work independently
• Follow procedures
• Problem solve and make decisions

Americans With Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS:

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [e-mail].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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We are an official V3 Certified Company.

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