Field Operations Coordinator

City of Richmond; Richmond (VA); On-site; USD 50,000 - 61,000; Full time

Job summary

The City of Richmond’s Water Utility – Field Operations Division is seeking a Field Operations Coordinator to manage dispatch, service orders, and communications for internal and external customers. The role follows an 8:00am – 4:00pm shift and is designated as Essential Personnel, requiring availability during emergencies or hazardous conditions.

Ideal candidates will have a High School diploma or GED with at least two years of related experience, strong communication skills, and proficiency

Qualifications

• High School Diploma or GED required.
• Two years related experience required.
• Equivalent combination of training and experience may be accepted.

Responsibilities

• Answer calls for service, including emergencies and non-emergencies.
• Generate and dispatch service orders to crews.
• Monitor workloads and completion of service orders.
• Close service orders and maintain records.
• Create daily workload and gas-related reports.
• Submit reports to management.
• Prepare staffing sheets and manage daily staffing of crews.
• Document and track employee call-outs and vacations.

Skills

Scheduling Staff

Customer Service

Oral & Written Communication

Office Equipment

Education

High School Diploma or GED

Two years related experience

Tools

Microsoft Word

Microsoft Excel

Outlook

CIS - Banner/Service Suite

Job description

The anticipated hiring range is $50,349 - $61,379.

The City of Richmond Department of Public Utilities Water Utility - FieldOperationsDivisionis seeking qualified candidates to fill a Field Operations Coordinator position. The selected candidates will be responsible for dispatching service orders and receiving phone calls for internal and external customers.

The selected candidate will be assigned to work the 8:00am – 4:00pmshift.

• Answering calls for service, both emergency and non-emergency;
• Generate service orders;
• Dispatching service orders to appropriate crews;
• Monitoring service order workloads and completion;
• Closing service orders;
• Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report);
• Submitting reports to management;
• Preparing staffing sheets and managing daily staffing of technicians/field crews;
• Maintaining record of employee call-outs and vacations to ensure proper staffing.

This position serves as Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

The selected individuals may be required to work nights, weekends, holidays or on-call, as needed.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of related experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required

PREFERRED TRAINING AND EXPERIENCE:

• At least three (3) years of customer service/emergency communications experience
• Strong backgroundworking in an emergency communications environment;
• Written and Oral Communication skills;
• Experience in Field Service Order Completion is a plus
• Experience using Microsoft Word, Excel and Outlook;

KNOWLEDGE, SKILLS, AND ABILITIES:

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Microsoft Office Suite (Word, Excel, Outlook)
• CIS - Banner, Service Suite, and Miss. Utility

Skills (some combination of the following):

• Scheduling Staff
• Customer Service
• Oral and written communication
• Using standard office equipment such as multi-line phones, printers, and computers

Abilities (some combination of the following):

• Multi-task and prioritize
• Work independently
• Follow procedures
• Problem solve and make decisions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS:

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.