Field Operations Associate for STR / Vacation Rental Company

StayGia; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

A property management company in Phoenix is seeking a dedicated team member for maintenance and guest services. The candidate will be responsible for light maintenance tasks, delivering household items to guests, and coordinating with local vendors. Ideal candidates possess a valid driver's license, a reliable vehicle, and a hardworking, organized attitude. Experience in vacation rental or property management is a significant advantage. Join a rapidly growing team focused on exceptional guest experiences.

Qualifications

• Valid driver's license and reliable vehicle for work.
• Ability to operate a PC and smartphone.
• Capability to carry up to 50 lbs.
• Organized and reliable.
• Able to operate a PC and a smartphone.
• Capable of lifting up to 50 lbs.
• Able to work with little supervision.
• Legal authorization to work in the US.
• Must pass a criminal background check.
• Vacation Rental/Property Management experience is a plus.

Responsibilities

• Perform light maintenance tasks for rental properties.
• Deliver household items to guests as needed.
• Handle guest lockouts and coordinate with vendors.
• Coordinate with our centralized guest experience team to resolve issues and identify improvements.
• Coordinate with local vendors (handymen, plumbers, housekeeping vendors).
• Drive around the city with your own vehicle; mileage at IRS rate re-imbursed.

Skills

Team player

Organized

Hardworking

Reliable

Reliable

PC & smartphone

Lift 50 lbs

Independent worker

Authorized to work in US

Job description

About the Company

Stay Gia is a short term furnished rental / airbnb management company based in Los Angeles, California with operations in five states including Arizona. We are funded by REIT owners and successful entrepreneurs. We are hard working individuals that want to become leaders in the short term rental space. Our company is formed by industry veterans with over 10 years of short term rental experience and we are growing rapidly. Join us if you want to become part of this fast growing team with a lot of room for career growth as we scale even larger.

About the Position

This is a fast paced role that will be essential to the growth of Stay Gia to ensure the maintenance of the properties and upkeep of the units and make sure guests are happy. We have over 70 units in the metro-Phoenix area, and you will be primarily working on

• housekeeping team
• maintenance coordinator and on site community managers
• guest issues
• property onboardings.

What you will do on a daily basis

• perform light maintenance (change light bulbs, replace air filters, unclog a drain)
• deliver household items (irons, hairdryers, towels etc.)
• handle guest lock outs, change batteries for keyfobs, clickers etc.
• act as eyes on the ground for our centralized guest experience team and coordinate with them to solve the guest problems AND find areas of improvement so that the same issues won't be repeated again.
• coordinate with a wide variety of local vendors such as handymen to plumbers to housekeeping vendors
• drive around the city with your own vehicle. ( mileage at standard IRS rate will be reimbursed)

What you'll need

• Valid drivers license and a reliable vehicle that you can use for work
• ability to work nights and weekends and be a team player.
• hardworking go getter attitude
• being organized and reliable
• must be able to operate a PC and a smart phone
• capability to carry up to 50 lbs
• being able to work with little supervision
• legal authorization to work in the US
• willingness to submit to a criminal background check

Vacation Rental - Short Term Rental - Property Management Experience is a huge plus.