Field Operations Associate

Verifone; Alpharetta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

Verifone, a leading provider of electronic payment systems, seeks a Field Operations Associate in Alpharetta, GA. You will load software onto payment devices, maintain secure servers, and back up systems monthly to meet deployment deadlines.

You will address technical inquiries and collaborate with internal teams and customers to ensure successful product implementations. Ideal candidates will have a MIS/CS degree or 2+ years in technical services, proficiency with Microsoft Office, and a solid

Qualifications

• Bachelor’s degree in MIS, CS or related field OR 2+ years in a technical services environment.
• Experience with server maintenance and backup procedures.
• Familiarity with secure key management practices and compliance standards.
• Understanding of software loading processes for payment devices.

Responsibilities

• Maintain technical knowledge of existing and new product deployment functionality.
• Respond to inquiries related to the technical aspects of the solution.
• Validate requirements collected by technical sales analysts and engineers.
• Maintain servers in the secure room and perform monthly backups.

Skills

Strong communication

Autonomous work

Collaboration

Problem solving

Education

Bachelor's degree in MIS/CS or related field

2+ years in a technical services environment

Tools

Microsoft Office

Server maintenance

Backup procedures

Secure key management

Software loading for payment devices

Job description

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What\'s Exciting About the Role

The Field Operations Associate is an integral role that provides technical expertise and support for secure key management, including server maintenance and monthly backup processes. This person will load software onto payment devices in our deployment facility to support operational deadlines. The Field Operations Associate will also address technical inquiries while collaborating with internal teams and customers to ensure successful product implementation and satisfaction.

Essential Duties and Responsibilities

• Maintain technical knowledge regarding existing and new product deployment functionality.
• Respond to inquiries relative to the technical aspects of the solution.
• Validate requirements and business needs collected by technical sales analysts and engineers.
• Maintain servers in the secure room and perform monthly backups.

Requirements

• Bachelor’s Degree in Management Information Systems, Computer Science, or related field OR at least 2 years of experience in a technical services environment.
• Experience using Microsoft Office tools.
• Experience with server maintenance and backup procedures.
• Familiarity with secure key management practices and compliance standards.
• Understanding of software loading processes for payment devices.

Preferred Skills and Abilities

• Strong verbal and communication skills.
• Ability to collaborate with customers, sales, and technical resource personnel in a professional manner.
• Able to analyze and resolve moderately complex technical problems.
• Experience working in a multi-functional environment.
• Understanding of customer environment, payment industry, and Verifone products and solutions
• Ability to work autonomously with little supervision.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Global Demographic Sets (Non US)

You are invited to voluntarily self-identify the following personal data points. Verifone is an equal opportunity employer that is committed to diversity and inclusion. We are dedicated to providing unbiased and fair work opportunities to employees irrespective of their race, age, gender, religion, or ethnicity. As such, voluntarily providing this information helps the company generate the most accurate EEO data to ensure we are upholding these goals. Even if you wish to keep this data private, you have the opportunity to participate in our efforts by selecting our “Do not wish to answer” option in the fields below.

Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information is kept confidential and is only used in accordance with provisions of applicable laws, executive orders and regulations, including those that require information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual.

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication(seeing, hearing, speaking), learning? Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Verifone’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran\'s discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

By checking this box, I consent to Verifone collecting, storing, and processing my responses to the demographic data surveys above.