Field Operations Agent, Whidbey Island

AvantStay, Inc.; Freeland (WA); On-site; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

Hourly pay $20-23/hr

Generous paid time off

Company-sponsored insurance

Stays at AvantStay properties

Parental leave

Wellness reimbursement

Cell phone reimbursement

Mileage reimbursement

Job summary

AvantStay, Inc. seeks a Field Operations Agent to support day-to-day operations across our designated market area. You will audit properties, maintain supplies, and respond to guest or homeowner concerns to ensure a superior experience.

The role requires frequent in-market travel and residency within the area, with weekend and holiday availability as part of a flexible schedule.

Qualifications

• 1+ year of hospitality or customer-facing experience.
• Proficiency with MS Office and familiarity with Salesforce is a plus.
• Must reside within the designated market area.

Responsibilities

• Audit properties and maintain supplies to ensure guest readiness.
• Respond to issues via email, calls, texts, Slack and tickets promptly.
• Perform routine maintenance tasks and housekeeping as needed.
• Travel frequently to sites within the designated area to support operations.
• Oversee housekeeping dispatching when the market leader is absent.
• Assist with onboarding new homes and sustaining AvantStay standards.

Skills

Hospitality experience

Customer-facing

Time management

Valid driver's license

In-market presence

Tools

Salesforce

Microsoft Office

Job description

Who we are...

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for…

As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area.

Must reside within 30-minutes of market area.

What you’ll do…

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the local market leader and performing routine assigned tasks and providing other support as directed.

• Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.

• Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively.

• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.

• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.

• Frequently traveling to various properties within the designated area to support operations and ensure compliance.

• Oversee housekeeping dispatching in the absence of the local market leader.

• Strong focus on onboarding new homes.

Requirements

What you’ll bring…

• 1+ year of hospitality or customer-facing experience

• Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus

• Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs

• Access to reliable transportation and a valid driver’s license

• Ability to spend a majority of working time standing, walking, and driving to properties.

• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment

• Experience in Hospitality and/or Real Estate are a plus

• Must reside in the designated area.

• Business needs dictate hands on in-market presence.

Benefits

Perks and Benefits...

• Hourly pay $20-23/hr, depending on skills & experience

• Generous paid time off including mental health days off & volunteer days off

• Company-sponsored insurance (medical, dental, vision, life, etc.)

• Complimentary and discounted stays at AvantStay properties

• Paid parental leave

• Wellness reimbursement

• Cell phone reimbursement

• Mileage reimbursement

When you join AvantStay…

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always...

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.