Field Operations Agent, Asheville

Neara; Asheville (NC); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Flexible PTO

Complimentary stays

Pre-tax retirement plan

Paid parental leave

Fitness reimbursement

Cell phone reimbursement

Mileage reimbursement

Hourly pay $23/hr

Job summary

AvantStay is seeking a Field Operations Agent to support our properties in the designated area. You will audit properties, manage supplies, and respond promptly to guest or homeowner concerns to ensure a superior experience. This role requires frequent travel and close proximity to the market.

You will report to the local market leader, inspect properties for standards, oversee housekeeping dispatching, and focus on onboarding new homes while maintaining strong guest service across sites.

Qualifications

• 1+ year of hospitality or customer-facing experience.
• Basic skills in Microsoft Office; Salesforce knowledge a plus.
• Weekend/holiday availability with flexible schedule.
• Reliable transportation and valid driver's license.
• Ability to stand, walk, and drive for extended periods.
• Able to lift up to 25 lbs and perform light maintenance tasks.
• Hospitality and/or real estate experience is a plus.
• Must reside in the designated area.

Responsibilities

• Report to the local market leader and perform routine tasks as directed.
• Inspect properties to ensure AvantStay standards.
• Maintain inventory and supplies for market properties.
• Respond to guest/homeowner requests via email, calls, texts, Slack, and tickets.
• Perform minor housekeeping or routine maintenance tasks as needed.
• Travel frequently to properties within the designated area to support operations.
• Oversee housekeeping dispatching in the absence of the market leader.
• Focus on onboarding new homes.

Skills

Hospitality experience

Customer-facing

Tools

Microsoft Office

Salesforce

Job description

Who we are...

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for…

As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area.

What you’ll do…

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the local market leader and performing routine assigned tasks and providing other support as directed.
• Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
• Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively.
• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Oversee housekeeping dispatching in the absence of the local market leader.
• Strong focus on onboarding new homes.

Requirements

What you’ll bring…

• 1+ year of hospitality or customer-facing experience
• Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
• Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs
• Access to reliable transportation and a valid driver’s license
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
• Experience in hospitality and/or real estate are a plus
• Must reside in the designated area.

Benefits

• Hourly pay $23/hr, depending on skills & experience

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay…

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always...

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.