Field Operations Agent, Paso Robles

AvantStay; Cayucos (CA); On-site; USD 60,173,568 - 65,904,384; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible paid time off

Complimentary stays at properties

Pre-tax retirement savings

Fitness reimbursement

Cell phone reimbursement

Mileage reimbursement

Job summary

A leading hospitality service provider is looking for a Field Operations Agent in California to oversee daily operational activities at vacation rental properties. In this role, you will ensure compliance to standards, assist with guest concerns, and support management in a fast-paced environment. Ideal candidates will have hospitality experience and strong self-management skills. This position offers competitive hourly pay and benefits including flexible paid time off and discounts on property stays.

Qualifications

• 1+ year of hospitality or customer-facing experience.
• Ability to prioritize and meet tight deadlines in a fast-paced environment.
• Access to reliable transportation and a valid driver's license.

Responsibilities

• Support management in operational activities of AvantStay properties.
• Conduct inspections for compliance with standards.
• Respond to customer issues timely and effectively.
• Perform minor maintenance and housekeeping tasks.

Skills

Excellent self-management skills

Customer service

Basic Microsoft Office skills

Hospitality experience

Real Estate knowledge

Tools

Salesforce

Job description

Base Pay Range

$43,680.00/yr - $47,840.00/yr

Who We Are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What We Are Looking For

As a Field Operations Agent, you will support the management team in all the day-to-day operational activities related to our AvantStay properties in the designated area. This will be a challenging, fast-paced, dynamic position. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position requires close proximity to the market and frequent travel to various sites within the area. Must reside within a short drive of our vacation rental properties in the designated area.

What You'll Do

• Reporting to the local market leader and performing routine assigned tasks and providing other support as directed
• Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations
• Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively
• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service
• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues
• Frequently traveling to various properties within the designated area to support operations and ensure compliance
• Oversee housekeeping dispatching in the absence of the local market leader
• Strong focus on onboarding new homes

Requirements

• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment
• 1+ year of hospitality or customer-facing experience
• Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
• Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs
• Access to reliable transportation and a valid driver's license
• Ability to spend a majority of working time standing, walking, and driving to properties
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs
• Experience in Hospitality and/or Real Estate are a plus
• Must reside in the designated area
• Business needs dictate hands on in-market presence

Benefits

• Hourly pay $21-23hr, depending on skills & experience
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!