Field & Onsite Customer Relations Specialist

Team Fishel; Virginia (MN); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k

Profit sharing plan

Job summary

Team Fishel is hiring a Customer Relations Representative for our Hartfield, VA-based Professional Services Group. The role focuses on maintaining professional relationships with customers and supporting communication throughout project life cycles in engineering and construction services.

The position involves 50–75% outdoor field work and requires strong English communication, organization, and interpersonal skills. Starting pay ranges from $22–$25 per hour with competitive benefits.

Qualifications

• Ability to read, write, speak and understand English; bilingual in Spanish a plus.
• Ability to handle multiple tasks and manage time effectively.
• Strong organization and time management skills.
• Excellent interpersonal skills for customer relations.
• PCs, Microsoft Office Suite and intranet navigation proficiency.
• High school diploma or equivalent.
• Experience in cable operations and/or telecommunications call center preferred but not required.
• This position requires 50 to 75% field (outdoor) work.

Responsibilities

• Actively and consistently support efforts to simplify and enhance the customer experience.
• Process customer requests in a courteous, efficient and timely manner.
• Manage customer interactions professionally and efficiently.
• Address customer questions, complaints and concerns within scope of responsibility.
• Facilitate customer issue escalations to local management or support as required.
• Determine necessity for field visits.
• Meet with customers on site where construction has commenced.
• Participate in quality coaching sessions to ensure effective interactions with customers.
• Keep supervisor informed of any work-related concerns.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organization

Time management

English proficiency

PC skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Intranet navigation

Job description

Team Fishel is hiring a Customer Relations Representative for our Hartfield, VA-based Professional Services Group. The role focuses on maintaining professional relationships with customers and supporting communication throughout project life cycles in engineering and construction services.

The position involves 50–75% outdoor field work and requires strong English communication, organization, and interpersonal skills. Starting pay ranges from $22–$25 per hour with competitive benefits.