Customer Outreach Representative, Plant City

Team Fishel; Florida; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k

Profit sharing

Job summary

Team Fishel, the Best Choice in Utility Engineering and Construction, is hiring a Customer Outreach Representative for our Plant City, FL office. You will provide communication support across project life cycles, establishing and maintaining positive customer relationships while ensuring issues align with company policies.

The role requires strong English communication, multitasking ability, and proficiency with Microsoft Office.

Qualifications

• Ability to read, write, speak, and understand English; bilingual in Spanish a plus
• Good multitasking abilities and strong organizational skills
• Proficiency with PCs and Microsoft Office Suite
• Experience in cable operations or telecom call center preferred but not required

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Process customer requests in a courteous, efficient, and timely manner
• Manage customer interactions professionally and efficiently
• Address customer questions, complaints, and concerns within the scope of responsibility
• Facilitate customer issue escalations to local management/support as required
• Meet with customers on project sites when required
• Keep supervisors informed of any work-related concerns
• Perform other duties as assigned

Skills

Interpersonal skills

Time management

Microsoft Office

Intranet navigation

Education

High school diploma

Tools

Intranet navigation

Job description

Since 1936, we've been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We're industry professionals driven by high performance for our customers and each other. Interested in joining our Team?

Description

Team Fishel, the Best Choice in Utility Engineering and Construction, is hiring Customer Outreach Representatives at our Plant City, FL office.

The Customer Outreach Representative provides communication support throughout the life cycle of a project as it relates to both our engineering and construction services. Teammates in this role are responsible for establishing and maintaining professional and positive relationships with customers and ensuring issues are addressed consistently with company policies and practices.

Responsibilities

1. Actively and consistently support all efforts to simplify and enhance the customer experience
2. Process customer requests in a courteous, efficient, and timely manner
3. Manage customer interactions professionally and efficiently
4. Effectively address customer questions, complaints, and concerns within the scope of responsibility
5. Facilitate customer issue escalations to local management/support as required
6. Meet with customers on project sites when required
7. Keep supervisors informed of any work-related concerns
8. Perform other duties as assigned

Requirements & Qualifications

1. Ability to read, write, speak, and understand English; bilingual in Spanish a plus
2. Ability to handle multiple tasks
3. Strong organization and time management skills
4. Excellent interpersonal skills
5. Proficiency with PCs, Microsoft Office Suite, and general intranet navigation
6. High school diploma or equivalent
7. Experience working in cable operations and/or telecommunications call center preferred but not required

Team Fishel offers excellent industry training and a career development path for our Teammates. Competitive pay and benefits, including health insurance, 401k, and a company profit sharing plan!

Join Team Fishel, your future and your team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin,protected veteran status, or disability status. Team Fishel is an equal opportunity employer. Minorities/Females/Disability/Protected Veteran

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