Customer Outreach Specialist — Elevate Client Experience

Team Fishel

Florida

Hybrid

USD 36,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

401k

Profit sharing

Job summary

Team Fishel, the Best Choice in Utility Engineering and Construction, is hiring a Customer Outreach Representative for our Plant City, FL office. You will provide communication support across project life cycles, establishing and maintaining positive customer relationships while ensuring issues align with company policies.

The role requires strong English communication, multitasking ability, and proficiency with Microsoft Office.

Qualifications

Ability to read, write, speak, and understand English; bilingual in Spanish a plus
Good multitasking abilities and strong organizational skills
Proficiency with PCs and Microsoft Office Suite
Experience in cable operations or telecom call center preferred but not required

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience
Process customer requests in a courteous, efficient, and timely manner
Manage customer interactions professionally and efficiently
Address customer questions, complaints, and concerns within the scope of responsibility
Facilitate customer issue escalations to local management/support as required
Meet with customers on project sites when required
Keep supervisors informed of any work-related concerns
Perform other duties as assigned