Customer Relations Coordinator, Hartfield

Fishel Co; Virginia (MN); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health insurance

401k

Profit sharing plan

Job summary

A utility engineering firm is looking for a Customer Relations Representative to join their Professional Services Group based in Virginia. The successful candidate will support communication throughout the project lifecycle, managing customer interactions effectively while ensuring a positive experience. Responsibilities include processing requests, addressing concerns, and performing field visits as needed. Ideal candidates will possess strong communication and organizational skills along with a high school diploma. Competitive salary and benefits are included.

Qualifications

• Ability to read, write, speak and understand English, bilingual in Spanish is a plus.
• Strong organization and time management skills.
• Experience in cable operations/telecommunications is preferred.

Responsibilities

• Support efforts to enhance the customer experience.
• Process customer requests in a timely manner.
• Manage interactions with customers professionally.

Skills

Communication skills

Time management

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Since 1936, we’ve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We’re industry professionals driven by high performance for our customers and each other. Interested in joining our Team?

Description

Team Fishel, the Best Choice in Utility Engineering and Construction, is hiring a Customer Relations Representative for our Hartfield, VA based Professional Services Group.

The Customer Relations Representative provides communication support throughout the life cycle of a project as it relates to both our Engineering and Construction services. Teammates in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of our customer and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Process customer requests in a courteous, efficient and timely manner
• Manage customer interactions professionally and efficiently
• Effectively address customer questions, complaints and concerns within the scope of responsibility
• Facilitate customer issue escalations to local management/support as required
• Determine necessity for field visits
• Meet with customers on site where construction has commenced
• Participate in quality coaching sessions to ensure efficient and effective interactions with customers
• Keep supervisor informed of any work-related concerns
• Perform other duties as assigned

Requirements & Qualifications

• Ability to read, write, speak and understand English, bilingual in Spanish a plus
• Ability to handle multiple tasks
• Strong organization and time management skills
• Excellent interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation
• High school diploma or equivalent
• Experience working in cable operations and/or telecommunications call center preferred but not required
• This position requires 50 to 75% field (outdoor) work
• Starting pay for this position is $22 - 25 / hour depending upon demonstrated experience.

Team Fishel offers excellent industry training and a career development path for our Teammates. Competitive pay and benefits, including health insurance, 401k, and a company profit sharing plan!

Join Team Fishel, your future and your team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Team Fishel is an equal opportunity employer. Minorities/Females/Disability/Protected Veteran.

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