Field Oncology Site Operations Lead

Merck; Frankfort (KY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote work options

Job summary

Merck is seeking an Associate Director Oncology Treatment Site Lead to serve as the field-based focal point for onboarding, readiness, and end-to-end site execution across the U.S. oncology product journey.

You will educate treatment sites on workflows, systems, and operational requirements, coordinating with cross-functional teams to ensure steady-state operations. This role emphasizes operational support over clinical activities, requires travel about 50%, strong stakeholder management, and a

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver’s license.

Responsibilities

• Lead onboarding and readiness support for product treatment sites, educating on workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for assigned treatment sites and provide support regarding product process, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and addressing issues through cross-functional coordination and defined processes.
• Collaborate with cross-functional oncology field teams to support coordinated, compliant engagement and a consistent experience for treatment sites.
• Build trusted relationships with site operational leaders by delivering reliable operational support.
• Utilize company data and dashboards to assess site metrics and identify opportunities for improvement.
• Synthesize site feedback to help HQ enhance communication, workflows, resources and education.

Skills

Account Management

Cross-Functional Collaboration

Healthcare Industry Knowledge

Relationship Building

Communication

Leadership

Education

Bachelor's degree

Job description

Merck is seeking an Associate Director Oncology Treatment Site Lead to serve as the field-based focal point for onboarding, readiness, and end-to-end site execution across the U.S. oncology product journey.

You will educate treatment sites on workflows, systems, and operational requirements, coordinating with cross-functional teams to ensure steady-state operations. This role emphasizes operational support over clinical activities, requires travel about 50%, strong stakeholder management, and a