Field Network Technician – WAN/LAN/VoIP (Hybrid)

Department of Information Technology; Raleigh (NC); Hybrid; USD 53,000 - 79,000; Full time

Job summary

The North Carolina Department of Information Technology invites applications for a Network Technician (S) in the Network Support group within the DIT Service Support division. This field role covers WAN, LAN, WLAN, Security, and VoIP across a defined territory, with weekly onsite work and possible hybrid remote arrangements.

Candidates should have a High School diploma or GED with IT experience; equivalency is allowed.

Qualifications

• ITIL, A+, Network+ and/or MCDST certifications preferred.
• LAN or inside horizontal wiring experience preferred.
• Formal Cisco training preferred.

Responsibilities

• Collaborate with analysts and specialists to resolve incidents and problems.
• Work with analysts and specialists to perform requested changes.
• Install new equipment and infrastructure, which may include cabling, switches, patch panels, VoIP, firewalls, routers, and access points at customer locations.
• Ensure required tools, cables, and hardware are available for site visits.
• Coordinate with vendors for equipment implementation support.
• Consult with clients and arrange necessary site visits.
• Maintain standard approved IOS configurations.
• Perform hardware configuration updates as needed.
• Continue expanding knowledge of the services supported by the team.

Skills

ITIL framework

A+ certification

Network+ certification

MCDST certification

Cisco training

LAN wiring experience

Education

High School Diploma or GED

Job description

The North Carolina Department of Information Technology invites applications for a Network Technician (S) in the Network Support group within the DIT Service Support division. This field role covers WAN, LAN, WLAN, Security, and VoIP across a defined territory, with weekly onsite work and possible hybrid remote arrangements.

Candidates should have a High School diploma or GED with IT experience; equivalency is allowed.