Field Network Support Engineer

Orient Technologies; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Orient Technologies is seeking a Network Engineer (Field Support Engineer) to install, configure, and maintain network and security devices at client locations. The role requires regular field visits for deployments, preventive maintenance, and incident resolution.

Candidates should have 1-2 years of hands-on experience with routing, switching, VLANs, TCP/IP, and firewall policies. Willingness to travel and provide onsite support is essential for this role.

Qualifications

• Diploma or bachelor's degree in IT or related field.
• 1-2 years of relevant networking experience.
• Equivalent certifications considered an added advantage.

Responsibilities

• Install, configure, and maintain Switches, Routers, and Firewalls.
• Perform mounting, stacking, and deployment of network devices.
• Manage firewall policies
• Perform firmware upgrades, patches, and preventive maintenance activities.
• Monitor network and security device logs and resolve incidents.
• Troubleshoot connectivity, performance, and security policy issues.
• Collaborate with Network, SOC, and Infrastructure teams.
• Maintain accurate documentation of network configurations and changes.
• Prepare Incident Reports, RCA, and Change Management documents.

Skills

Routing

Switching

VLANs

TCP/IP

Network Security

Troubleshooting

Onsite Travel

Education

Diploma / Bachelor's Degree in IT/CS/Electronics

Tools

Cisco IOS

Firewall Configurations

Job description

Job Description Network Engineer (Field Support Engineer)

About Orient Technologies Ltd.
Orient Technologies Ltd. is a leading IT solutions and services company specializing in Networking, Cyber Security, Data Center, Cloud, and IT Infrastructure solutions for enterprise customers across various industries.

Position: Network Engineer (Field Support Engineer)
Experience: 1-2 Years Relevant Experience

Role Overview

We are looking for a Network Engineer (Field Support Engineer) to support installation, configuration, maintenance, and troubleshooting of network and security devices at client locations. The role requires regular field visits for project deployments, preventive maintenance, and incident resolution.

Key Responsibilities

• Install, configure, and maintain Switches, Routers, and Firewalls.
• Perform mounting, stacking, and deployment of network devices.
• Manage firewall policies
• Perform firmware upgrades, patches, and preventive maintenance activities.
• Monitor network and security device logs and resolve incidents.
• Troubleshoot connectivity, performance, and security policy issues.
• Collaborate with Network, SOC, and Infrastructure teams.
• Maintain accurate documentation of network configurations and changes.
• Prepare Incident Reports, RCA, and Change Management documents.

Required Skills

• Knowledge of Routing, Switching, VLANs, TCP/IP, and Network Security.
• Hands-on experience with Switches, Routers, and Firewalls.
• Strong troubleshooting and analytical skills.
• Good communication and customer-handling abilities.
• Willingness to travel and provide onsite support at client locations.

Qualification

• Diploma / Bachelor's Degree in IT, Computer Science, Electronics, or a related field.
• Equivalent certifications will be an added advantage.
• Field Requirement: Candidate must be willing to travel extensively and attend client-site visits across Chennai and nearby locations for installation, maintenance, troubleshooting, and project implementation activities.