Field Network Engineer - Remote + 80-90% Travel

CDK Global, LLC; California; Hybrid; USD 40,000 - 57,000; Full time

Benefits offered by this job

Paid Time Off

401K Matching

Tuition Reimbursement

Job summary

CDK Global is seeking an Associate Field Network Engineer in Northern California to install, repair and upgrade client network hardware, and to provide prompt on-site support. The candidate should work well independently, communicate clearly, and uphold CDK's high service standards.

This role requires 80–90% regional travel, documentation of work orders, and collaboration with the National Technical Support organization.

Qualifications

• Ability to interact with upset clients and defuse possible client dissatisfaction.
• Strong communication skills.
• 80-90% regional travel with some overnight travel.
• Strong working knowledge of Windows based operating systems and applications.
• Ability to operate test equipment.
• Strong networking skills.
• Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools and tape gun daily.

Responsibilities

• Install and perform onsite repairs of simple network products.
• Provide high quality installations, upgrades of all computer equipment sold by CDK.
• Provide 24 x 7 support for Clients and other FSR's when requested.
• Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.
• Respond to and resolve assigned onsite preventative and corrective maintenance calls.
• Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.)
• Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
• Continued education to remain current and increase knowledge on new and existing equipment.
• Represent CDK in a personal and professional manner when responding to onsite service related issues.
• Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.
• Obtain meaningful results from projects assigned and/or approved by supervisor.
• Interface with baseline region on service related issues.

Skills

Networking skills

Windows OS

Troubleshooting

Customer relations

Project coordination

Overnight travel

Education

AA degree

CCNA certification

MCDS certification

BS degree in Computer Science

Job description

CDK Global is seeking an Associate Field Network Engineer in Northern California to install, repair and upgrade client network hardware, and to provide prompt on-site support. The candidate should work well independently, communicate clearly, and uphold CDK's high service standards.

This role requires 80–90% regional travel, documentation of work orders, and collaboration with the National Technical Support organization.