Associate Field Network Engineer

CDK Global, LLC; California; Hybrid; USD 40,000 - 57,000; Full time

Benefits offered by this job

Paid Time Off

401K Matching

Tuition Reimbursement

Job summary

CDK Global is seeking an Associate Field Network Engineer in Northern California to install, repair and upgrade client network hardware, and to provide prompt on-site support. The candidate should work well independently, communicate clearly, and uphold CDK's high service standards.

This role requires 80–90% regional travel, documentation of work orders, and collaboration with the National Technical Support organization.

Qualifications

• Ability to interact with upset clients and defuse possible client dissatisfaction.
• Strong communication skills.
• 80-90% regional travel with some overnight travel.
• Strong working knowledge of Windows based operating systems and applications.
• Ability to operate test equipment.
• Strong networking skills.
• Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools and tape gun daily.

Responsibilities

• Install and perform onsite repairs of simple network products.
• Provide high quality installations, upgrades of all computer equipment sold by CDK.
• Provide 24 x 7 support for Clients and other FSR's when requested.
• Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.
• Respond to and resolve assigned onsite preventative and corrective maintenance calls.
• Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.)
• Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
• Continued education to remain current and increase knowledge on new and existing equipment.
• Represent CDK in a personal and professional manner when responding to onsite service related issues.
• Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.
• Obtain meaningful results from projects assigned and/or approved by supervisor.
• Interface with baseline region on service related issues.

Skills

Networking skills

Windows OS

Troubleshooting

Customer relations

Project coordination

Overnight travel

Education

AA degree

CCNA certification

MCDS certification

BS degree in Computer Science

Job description

Remote/Field: Must live in the Sacramento/Northern California area and be able to travel 80%-90% within the area

Position Summary

The Associate Field Network Engineer provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK. We are seeking positive, hardworking candidates who are a motivated self-started that works well independently with little or no supervision, but who thrives in a team environment. Join our world class team of diligent problem solvers, innovators, fresh thinkers and communicators who excite and inspire others. We are looking for energetic, detail oriented leaders that focus on execution, meet commitments, with a passion to exceed customer expectations.

Responsibilities

• Install and perform onsite repairs of simple network products.
• Provide high quality installations, upgrades of all computer equipment sold by CDK.
• Provide 24 x 7 support for Clients and other FSR's when requested.
• Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.
• Respond to and resolve assigned onsite preventative and corrective maintenance calls.
• Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.)
• Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
• Continued education to remain current and increase knowledge on new and existing equipment.
• Represent CDK in a personal and professional manner when responding to onsite service related issues.
• Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.
• Obtain meaningful results from projects assigned and/or approved by supervisor.
• Interface with baseline region on service related issues.

Qualifications

• Ability to interact with upset clients and defuse possible client dissatisfaction. The FSR will most often be the person involved with the most difficult and tense situations at the client sites. Superior client relations’ skills are a necessity.
• Good understanding of CDK business and associated service strategies.
• Strong communication skills.
• This position requires 80-90% regional travel with some overnight travel.
• Strong working knowledge of Windows based operating systems and applications.
• Ability to operate test equipment.
• Superior troubleshooting skills.
• Advance technical knowledge and the ability to isolate and resolve peripheral equipment: laser printers, impact printers and line printers problems.
• Strong networking skills.
• Strong interpersonal and organizational skills.
• Good reading, writing and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc.
• Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc.
• Ability to plan projects within established deadlines, etc. and you must be available for overtime and some weekend installations.
• Ability to coordinate/organize activities, information, materials or other resources within tasks or projects such as peripherals, etc. to meet clients' needs on time.
• Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily
• Minimum AA degree in Electronics, Computer Technology or equivalent experience.

Preferred Qualifications

• BS degree in Computer Science or equivalent experience CCNA and MCDS Certification - preferred

Compensation

Compensation: $35/hr CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

Benefits

We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

Equal Opportunity Employer

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.

Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

CDK retains the right to change or assign other duties to this position as needed.

About CDK

CDK is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdk.com