Field NETOPS Service Desk Technician Tier 1

Trace Systems Inc.; Colorado Springs (CO); On-site; USD 74,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Wellness program

Life and disability insurance

Retirement savings plan

Paid time off

Job summary

Trace Systems Inc. in Colorado Springs seeks a Service Desk Technician Tier 1 to support NETOPS in DSCA missions. You will diagnose and resolve hardware, software, and peripheral IT issues, install and configure devices, manage user accounts, and document incidents in tracking systems.

Travel up to 30% may be required for field support. The role requires an active US Government Secret clearance, DoD 8140 qualifications, and a Security+ certification.

Qualifications

• Active, in-scope US Government issued Secret clearance.
• US Citizenship is required.
• Must meet DoD 8140 requirements for the assigned work role.
• DoD 8140 certifications may include Security+; higher levels may be accepted.
• Minimum of 3 years experience in IT support.

Responsibilities

• Diagnose and resolve hardware, software, and peripheral IT issues for NETOPS.
• Install, configure, test, and maintain computers and user devices.
• Administer user accounts, passwords, and system permissions; log incidents.
• Install and configure deployable devices including satellite communications.
• Provide field support to remote users; manage RMAs and spare parts.

Skills

Secret clearance

Security+ certification

Education

High School Diploma

Job description

Trace Systems Inc. in Colorado Springs seeks a Service Desk Technician Tier 1 to support NETOPS in DSCA missions. You will diagnose and resolve hardware, software, and peripheral IT issues, install and configure devices, manage user accounts, and document incidents in tracking systems.

Travel up to 30% may be required for field support. The role requires an active US Government Secret clearance, DoD 8140 qualifications, and a Security+ certification.