Tier 1 Service Desk Technician - NETOPS & Field Support

Trace Systems Inc.; Colorado Springs (CO); On-site; USD 74,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Wellness program

Life and disability insurance

Retirement savings plan

Paid time off

Job summary

Trace Systems Inc. is seeking a Service Desk Technician Tier 1 for a NETOPS Service Desk focused on Tactical Communications within a DSCA mission.

Responsibilities include diagnosing and resolving hardware, software, and peripheral IT issues; installing, configuring, testing, and maintaining computers and user devices; managing user accounts and access controls; logging incidents and solutions in the ticketing system; and configuring deployable devices, including satellite communications.

Qualifications

• Active DoD 8140 qualifications or equivalent training.
• Minimum of 3 years of experience in IT service roles.
• DoD 8140 roles: 411 – Technical Support Specialist, Basic level.

Responsibilities

• Diagnose and resolve hardware, software, and peripheral IT issues.
• Install, configure, test, and maintain computers and user devices.
• Administer user accounts, passwords, and access controls.
• Document incidents and log solutions in the support system.
• Provide field service and training for US Military and Government Civilians (travel 30%).

Skills

Security clearance

US citizenship

Customer support

Troubleshooting

Configuration management

VPN troubleshooting

Education

High School Diploma

Tools

VSAT

HARRIS Radio Systems

LiteComs

Hawkeye

AvL

Job description

Trace Systems Inc. is seeking a Service Desk Technician Tier 1 for a NETOPS Service Desk focused on Tactical Communications within a DSCA mission.

Responsibilities include diagnosing and resolving hardware, software, and peripheral IT issues; installing, configuring, testing, and maintaining computers and user devices; managing user accounts and access controls; logging incidents and solutions in the ticketing system; and configuring deployable devices, including satellite communications.